Dynamics 365 CRM Functional Analyst
Remote / Online - Candidates ideally in
Toronto, Ontario, M5A, Canada
Listing for:
Onico Solutions
Contract, Remote/Work from Home
position
Listed on 2025-12-31
Job specializations:
-
IT/Tech
Systems Analyst, CRM System, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Dynamics 365 CRM Functional Analyst
We are currently looking for a Dynamics 365 CRM Functional Analyst for a minimum 6 month contract (likely extension) for a recent implementation of our client’s sales and customer service modules.
Experience
6+ years of progressive experience in the D365 CRM (Most current version) customization & configurationStrong knowledge in Sales and Customer Service Modules including SSRS reportsExperience with Dynamics Marketing or other email marketing tools (e.g. Click Dimensions) is an assetExperience with full-life cycle implementations of Dynamics CRMBasic understanding of the integration methodologies and web development fundamentals using Microsoft technology stack (e.g. Dynamics xRM, .Net Framework, SQL Server, SOA / Web Services)Knowledge in release management processes (e.g. Azure devops, Github etc.)Experience in Agile (Scrum) based methodologyCertifications in MS Dynamics 365 an assetExperience with Financial Services an assetSkills
Strong requirements gathering and business process analysis skills.Proven ability to facilitate workshops and presenting solution ideas. Conduct training sessions for superusers.Excellent communication skills are important – both written and verbal. Translating technical concepts into layman’s terms is an essential skillTransform clients’ needs into Dynamics 365 solutions in collaboration with the ArchitectDelivery
Work with the CRM agile team to deliver new capabilities on D365 platform (60%-70%)Assist the production support team to resolve defects/issue (30%-40%)This is a minimum 6 month contract with likely extension located in downtown Toronto (work from home until deemed safe).
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