Sales Coordinator - Golf

Join to apply for the Sales Coordinator - Golf role at Lightspeed Commerce
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Hi there! Thanks for stopping by. Are you actively looking for a new opportunity? Or just checking the market? You might just be in the right place.

We’re looking for a Sales Coordinator to join our Lightspeed Golf team. You’ll play a key role behind the scenes, supporting our Account Managers and Implementation teams by ensuring deals, hardware, payments, and internal workflows move smoothly from start to finish.

This is a highly operational, execution-focused role
. If you enjoy keeping things organized, solving day‑to‑day operational problems, and making sure nothing falls through the cracks, this role is for you.

Location: Hybrid (3 days/week) in Montreal or Toronto preferred. Open to remote anywhere in Canada for the right profile.
Schedule: 9 a.m. – 6 p.m. EST.

• Monitor closed deals in Hub Spot and ensure clean handoff to Implementation
• Track deal progress so nothing gets stuck between close and activation
• Manage provisioning, deprovisioning, downgrades, and churn‑related changes
• Manage hardware orders, shipments, exchanges, and RMAs
• Coordinate with internal teams to resolve fulfillment issues
• Troubleshoot payment‑related issues via Zendesk and internal tools
• Support merchant requests and billing‑related follow‑ups
• Help prevent billing errors through careful review and follow‑through
• Own NPS tracking using Qualtrics
• Organize customer feedback and assign follow‑ups to Account Managers
• Work daily in Hub Spot, Click Up, Qualtrics, and Looker
• Maintain accurate data and dashboards for operational visibility

• Highly detail‑oriented and process‑driven
• Enjoys reactive, execution‑focused work
• Can manage multiple workflows at once without losing accuracy
• Communicates clearly and professionally in writing
• Takes pride in keeping systems clean and organized
• Fluency in English as a working language (required for positions outside Quebec)

• Experience in SaaS, POS, fintech, retail, or hospitality tech
• Experience with Hub Spot, Zendesk, Click Up, or similar tools
• Exposure to payments, billing, or merchant services
• Knowledge of the golf or hospitality industry
• French language skills

• A flexible, remote‑friendly work environment
• A culture that values operational excellence and ownership
• The chance to make a real impact on a growing product used by golf courses around the world
• Career growth opportunities within Customer Success, Enablement, or Rev Ops

• Flexible paid time off and remote work policies
• Equity options
• Pension plan contributions
• Learning and development opportunities
  
  Health & wellness credit
• Volunteer time off
• Employee‑led networks, social committees, and sports teams
• Computer purchase program
• Enhanced parental leave

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

We are a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To all recruitment agencies:
Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.