Salesforce Administrator; Remote

Salesforce Administrator (Remote) Are you looking to make your next career move?

Cell Carta, a Contract Research Organization, is hiring a Salesforce Administrator to join our dynamic team.

As a Salesforce Administrator, you will have the opportunity to use your expertise and skills to ensure our Salesforce platform runs efficiently and supports business excellence.

Come work with a team of talented individuals who are committed to making a positive impact on human health and well-being.

Apply today and take the first step toward an exciting new career with Cell Carta!

Summary The Salesforce Administrator is responsible for the maintenance, administration, and optimization of the Salesforce CRM platform, supporting cross-functional teams through data management, user support, training, system enhancements, and integration with other business tools.

Responsibilities More specifically, you will participate in the following:
Manage and maintain the Salesforce platform, ensuring optimal performance and security Manage Salesforce users, profiles, permission sets, and other admin tasks Develop and deliver training materials and sessions for new and existing users to enhance their Salesforce proficiency Perform regular data management tasks, such as data imports, data cleanup, and duplicate record management for Sales, Marketing, and Client Success Create and manage reports and dashboards to provide actionable insights to stakeholders Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs Provide support to end-users, including troubleshooting issues and resolving technical challenges Work with management and Subject Matter Experts to validate, understand, design and implement solutions that satisfy requirements in Salesforce Configure and customize Salesforce applications, including custom objects, fields, page layouts, workflows, and validation rules.

Design and implement automation processes using tools like Flow Manage relationship with external implementation specialist to design and develop robust Salesforce solutions to answer needs of Cell Carta Collaborate with the IT team to integrate Salesforce with other business systems and applications Monitor and analyze data to identify trends and opportunities for improvement.

Test system enhancements and perform quality assurance tasks Document changes to Cell Carta’s Salesforce instance Ensure backups are performed as expected and address any issue that may occur Stay updated on new Salesforce features and implement them across tools as needed Special projects and initiatives at management’s discretion Education Bachelor's degree in computer science, life sciences, or equivalent Main Requirements More than 3 years as a customer relationship management (CRM) system administrator, with experience in more than one instance and in the life sciences industry Extensive knowledge of Salesforce Lightning Experience Able to understand and troubleshoot Salesforce Strong knowledge of Salesforce functionality and limitations Salesforce Administrator certification.

Salesforce Developer certification and Business Analyst certification preferred but not mandatory Knowledge of Pardot, Mulesoft, Power

BI preferred but not mandatory Experience managing multiple projects, from gathering requirements to rolling out solutions Excellent interpersonal and communication skills for cross-functional collaboration Be a motivated self-starter that is independent, and a team player focused on excellence Working Conditions

Working hours:

Monday to Friday, 9:00 AM to 5:00 PM, with 100% remote work.

Must be flexible with working hours to support employees in different time zones, such as Europe (CET) Must be based in Canada, ideally in the Eastern Time Zone Benefits We offer a wide range of benefits including:
Competitive Wages Vacation and Personal Days Comprehensive Group Insurance Plans RRSP Contribution with Employer Matching Employee Annual Incentive Plan (EAIP) Dialogue Telemedicine Service…