Mission Specialist, Land C5ISR

Responsibilities for this Position

Location: 1941 Robertson Rd, Nepean, ON K2H 5B7, Canada

Employment Type: Fulltime-Regular

Build bold. Deliver impact. Win together.

At General Dynamics Mission Systems Canada, we are not just engineering technology—we’re shaping the future of defence and security. Our teams design and deliver advanced, mission‑critical solutions that enhance national security, strengthen communities, and protect the people we serve.

If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter.

We are currently hiring for a Mission Specialist to join our Land C5

ISR team in Ottawa. As a Mission Specialist, you will leverage your military operational knowledge to drive customer relations, provide mentorship and system support in both classroom and field environments. You will provide actionable insights through detailed field reports and user feedback, helping to refine procedures and system enhancements for optimal mission readiness.

Your day to day will include:

• Utilize operational expertise to ensure end‑user requirements are accurately captured, communicated, and prioritized.
• Leverage your military operational knowledge in customer relations with engineering and integration teams.
• Provide mentorship and guidance to users, both in the classroom and in the field, ensuring their proficiency with our systems.
• Report system‑related problems covering all aspects of functionality, hardware, software, firmware, operating manuals, training, and usage.
• Provide detailed written reports identifying observations from the field, including baseline delivery, equipment performance, procedures, and training effectiveness.
• Gather ongoing feedback from the field force, providing valuable insights to enhance system usage and recommending changes to training and standard operating procedures as needed.
• Support integration activities including communication system testing, field trials and user experience events.
• Deliver in‑person presentations to provide status updates and attend planning sessions with internal teams and customers.

• Work Schedule: 37.5 hours per week
• Hybrid A mix of onsite and work from home
• Travel: This role does require some travel

• Minimum seven (7) years of military experience
• Excellent customer service and communication skills
• Establish and maintain positive relationships with clients, ensuring their satisfaction with our products and services
• Strong problem‑solving abilities and attention to detail
• Ability to work independently and in a team environment
• Flexibility to travel to customer sites as required

It is a requirement that General Dynamics Mission Systems‑Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations.

You must be eligible to work in Canada.

What We Offer: The hiring range for this position is $80,000–$95,000 CAD annual.

Our goal is to provide a fair and competitive offer based on an assessment of internal equity and your qualifications, including:

• Relevant experience
• Technical and non‑technical skills
• Education and certifications

At General Dynamics Mission Systems Canada, we prioritize work‑life balance. As a full‑time regular/term employee, you can enjoy a supportive, friendly and respectful environment with a competitive total rewards package.

• Comprehensive medical, dental and vision coverage for you and your eligible dependents, from day one of employment at no cost to you.
  • Flexible benefit options available (including HCSA).
  • Emergency medical travel insurance.
  • 24/7 virtual health care services.
• Employee & Family Assistance Program (EFAP) counselling, life coaching,…