Senior Online Trading Manager

Position: Senior Online Trading Manager Greater
Senior Online Trading Manager - London, Greater London Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

Marks & Spencer is a unique British heritage brand, renowned for a long history of “firsts.” Everything we do has the potential to impact and delight over 30 million customers every day.

Our international business is in the midst of an exciting transformation, with a significant opportunity to outgrow our competitors. M&S already has a strong global footprint, operating in over 400 stores outside the UK and ROI across 70 markets in Europe, Asia, and the Middle East, alongside online sites in more than 60 markets. We work through a mix of owned and partner models, including franchise, joint venture, wholesale, and marketplace operations.

We have built a high-caliber international team with deep global experience and a clear, ambitious strategy for growth. As a smaller, agile team, we move quickly, take ownership, and aim high. We are looking for people who are energised by transformation, bring entrepreneurial thinking, and are excited by the scale of opportunity ahead.

We are currently seeking a Senior Online Trading Manager to support a 12-month maternity cover. This role is a fantastic opportunity to play a key part in driving online performance across our international markets. The successful candidate will bring strong fashion and footwear experience, using their commercial and customer-focused mindset to optimise trading, range, and performance across digital channels.

There is much to do, and we value individuals who bring the right DNA, a positive, can-do attitude, and strong analytical expertise to help shape the future of M&S International.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

Your key accountabilities will include

• Own the budget planning across sales, returns, orders and GSM % and key performance KPI’s,
• Own the day-to-day trading, optimisation and merchandising of our Direct to Customer websites including activity and promotional planning, using key commercial levers to drive business outcomes
• Set and deliver a strategy for global e-commerce sales growth through optimising conversion, product range, merchandising, promotions and onsite platform strategy.
• Lead and motivate the trading and site merchandising team, driving talent and high performance, set priorities…