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Data Analyst Business Systems/ Tech Analyst

Salesforce Analyst – Commercial Enablement

Remote / Online - Candidates ideally in
Ottawa, Ontario, Canada
Listing for: Orbcomm
Full Time, Remote/Work from Home position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    Data Analyst, Business Systems/ Tech Analyst
Job Description & How to Apply Below

Join Us as a Salesforce Analyst – Commercial Enablement!

Are you passionate about enabling high-performing commercial teams through data, insights, and automation? At ORBCOMM, we are seeking a Salesforce Analyst to support our Sales, Marketing, and Revenue Operations teams by ensuring clean data, actionable reporting, and effective use of AI-powered tools. This role is perfect for someone who thrives at the intersection of systems, strategy, and business impact.

Why You’ll Love Working Here:

You’ll play a key role in driving commercial success by optimizing Salesforce usage, improving data quality, and enabling smarter decision-making through automation and insights. Here, your expertise will be valued, your ideas will directly influence business performance, and your career will grow alongside a team of talented professionals dedicated to enabling commercial excellence.

With a flexible hybrid working schedule, you can enjoy the best of both worlds—engaging in-person collaboration at our Ottawa, Ontario office, while also enjoying the autonomy and comfort of remote work.

What You’ll Do:

Salesforce Support & Optimization:

  • Serve as the primary Salesforce point of contact for the commercial team.
  • Configure and maintain user profiles, page layouts, and workflows to support business processes.
  • Partner with Sales and Marketing to ensure Salesforce reflects accurate pipeline, lead, and account data.

    • Reporting & Insights:

  • Build and maintain dashboards and reports supporting forecasting, pipeline management, and campaign performance.
  • Translate business needs into actionable reporting solutions using Salesforce and integrated tools (e.g., Power

    BI, Tableau).
  • Support QBRs and executive reviews with timely, accurate data.

    • Data Hygiene & Governance:

  • Monitor and improve data quality across leads, contacts, accounts, and opportunities.
  • Implement processes for duplicate management, field validation, and data enrichment.
  • Partner with Rev Ops and Marketing to ensure alignment on data standards and segmentation.

    • AI Tools & Automation:

  • Support adoption and optimization of AI-powered tools (e.g., Einstein, Copilot, ChatGPT integrations).
  • Identify opportunities to automate manual tasks and improve user experience.
  • Train users in new features and best practices for leveraging AI in Salesforce.

    • Cross-Functional Collaboration:

  • Work closely with Sales, Marketing, Customer Success, and Finance to align systems with business goals.
  • Participate in strategic projects such as territory planning, lead scoring, and campaign tracking.
  • Provide feedback to Product and IT teams on system enhancements and integrations.

    • Metrics for Success:

  • Dashboard Adoption: 90%+ usage of standardized dashboards by Sales and Marketing teams.
  • Data Accuracy:
    Maintain 95%+ accuracy across key fields (e.g., industry, region, contact info).
  • Automation Impact:
    Reduce manual data entry and reporting time by 30%+ through automation.
  • AI Utilization:
    Drive 80%+ adoption of AI tools among commercial users.
  • User Satisfaction:
    Achieve internal stakeholder satisfaction scores of 90%+ on Salesforce support.

    • Who You Are:

    You’re a strategic thinker with a knack for excellence, ready to tackle multiple priorities with agility and grace. If you have:

    Education & Experience:

  • Bachelor’s degree in Business, Information Systems, or a related field.
  • 3–5 years of experience in a Salesforce Analyst role, preferably supporting commercial teams.

    • Skills &

    Competencies:

  • Strong understanding of sales processes, pipeline management, and marketing operations.
  • Experience with reporting tools (e.g., Salesforce Reports, Power

    BI, Tableau).
  • Familiarity with AI tools and automation platforms (e.g., Einstein, Copilot, Zapier).
  • Excellent communication and stakeholder management skills.
  • Leverage AI-enabled tools and automation to support daily tasks and productivity.
  • Commitment to continuous learning in digital and AI literacy.

    • Preferred:

  • Salesforce Certified Business Analyst.

    • Then we want to meet you!

    About Us:

    At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and…

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