Senior Digital and E-Commerce Specialist - Hybrid Remote

Great Place to Work Certified™
Best Workplaces™ in British Columbia 2025
Best Workplaces™ in Retail & Hospitality 2025

Senior Digital and E-Commerce Specialist

Reports to: E-Commerce Marketing Manager

Location: Vancouver, BC

Annual Salary: $75,000.00 - $80,000.00

We are looking for a highly organized, detail-oriented Senior Digital and E-Commerce Specialist to lead the day-to-day operational execution of our delivery and Click & Collect channels across Canada and the USA. This role ensures our digital platforms run smoothly, bakeries are supported, and customers receive a consistent, seamless experience.

This is a critical role to support operational excellence, issue triage, ensure accuracy in merchandising, manage delivery platform, and report performance.

Key responsibilities include:

Digital Operations & Triage Management

• Lead triage for Shopify and delivery platform issues, outages, and visibility problems
• Coordinate resolutions with IT, vendors, and Digital Product Specialist
• Manage daily operational checklists and documentation
• Communicate platform impacts or outages to Retail Operations and bakeries

Delivery platform Operations (Uber, Door Dash, Skip, Instacart)

• Own bakery onboarding and ensure accurate menu setup and visibility
• Assist in resolving platform discrepancies
• Execute delivery promotions, sponsored listings, and platform marketing tasks
• Support business review inputs and performance insights

Shopify and Click & Collect Operations

• Lead operational roll out of Click & Collect projects
• Support Click & Collect readiness and QA site functionality
• Partner with the Digital Product Specialist on testing and technical validation

Digital Merchandising

• Support evergreen merchandising for Canada and USA
• Maintain collection updates, product sequencing, and seasonal shifts
• Ensure alignment of product data across web, Click & Collect, and delivery

Network Support Coordination

• Resolve digital customer issues quickly and accurately
• Liaise between IT, Marketing, bakeries, and support teams
• Report on recuring customer support trends and platform issues
• Triage franchisee support queries

KPI Reporting

• Deliver weekly e-commerce and delivery KPI reporting
• Support business review packages with operational insights
• Track recurring operational issues and impacts

Other projects and duties as assigned

Requirements

What You Bring to the Table:

• Diploma or Degree in Business, Digital Marketing, Operations, or related fields
• Minimum 3+ years experience in ecommerce operations, digital operations, or retail operations.
• Experience working with Shopify or similar e-commerce/CMS system required
• Experience with delivery platforms or aggregators (Uber, Door Dash, Skip, Instacart, Deliverect) required
• Experience with issue triage, BAU management, and platform troubleshooting required
• Strong background in KPI tracking, performance reporting, and operational rollouts
• Ability to work cross-functionally with Retail Operations, IT, and external vendors
• Understanding of franchise environment an asset
• Data-driven mindset with KPI and reporting literacy
• High attention to detail with strong follow-through
• Excellent organizational, prioritization, and operational execution abilities
• Strong verbal and written communication and relationship building skills

Benefits

What’s in it for You

Not only do we have fresh COBS Bread product delivered daily to our Vancouver Support Office, we offer some pretty sweet perks too!

• A flexible work arrangement
• Competitive salary and vacation plan
• A great Extended Health & Dental Benefit, Group RRSP Matching, and Flexible Spending Account
• Paid sick, mental health, and personal leave days
• Paid day for community service or volunteer opportunity
• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
• Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
• High level of autonomy and responsibility
• Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats!

We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted.

We are an equal opportunity employer and…