Quality Assurance Analyst

What You Will Do

• Plan, prioritize, and schedule QA activities based on project timelines, risk, and complexity.

• Develop test strategies, plans, test cases and documentation for individual projects.

• Manually test features, user experience, and workflows across devices and scenarios, including executing tests for websites, web apps, and mobile apps (iOS/Android), interactive experiences, emails, forms, APIs and our software platform, and logging high-quality defects with clear steps to reproduce, environment details, and evidence.

• Manage defect lifecycle:
  Triage, prioritize, retest fixes, and track closure; maintain test metrics and QA reports.

• Identify potential issues early in the development lifecycle and provide recommendations.

• Collaborate with project managers, developers, and stakeholders to clarify requirements and ensure alignment.

• Conduct exploratory testing to uncover edge cases, usability concerns, and potential risks.

• Track, prioritize, and manage defects using tools like Jira, ensuring timely resolution in collaboration with development teams.

• Contribute to continuous improvement of QA methodologies, reporting, and departmental processes by suggesting test data strategies, checklists, and lightweight QA standards to reduce defects upstream.

• Participate in requirement reviews, design discussions, and project planning sessions to provide a QA perspective.

Requirements

Qualifications & Experience - 3–5 years:

• Create/maintain test plans, test suites, and detailed test cases (functional, regression, cross browser/device).

• Testing websites, web apps, mobile apps, and APIs, including basic backend validation using Postman.

• Contributing to or developing QA systems, standards, documentation, or departmental processes.

• Strong understanding of web technologies (HTML, CSS, JavaScript) and mobile platforms to support analysis and validation.

• Proficiency with QA and collaboration/documentation tools

• Creating and maintaining QA documentation, standards, processes, and best practices.

• Validating user flows, copy, interactive components, and data accuracy, including email campaigns, forms, web flows, and multi-step experiences.

• Copyediting and proofreading for QA purposes.

• Ability to interpret logs, APIs, and browser developer tools for investigation and QA analysis.

What You Must Bring to This Role

• Exceptional written and verbal communication skills, with full English fluency, are essential for this role.

• Adaptable, managing multiple projects and shifting priorities.

• Analytical with strong attention to detail and quality focus.

• Naturally curious with a strong interest in understanding systems, workflows, and user behaviour.

• Requirements analysis:
  Review PRDs, designs, and acceptance criteria; identify testable scenarios and edge cases.

• Advocate for QA standards, providing clear and constructive guidance.

• Self-starter mentality to work remotely.

Nice to Have

• Experience with security and accessibility standards.

• Familiarity with analytics tools (e.g., Google Analytics) for QA validation.

• Test automation experience.

• Performance/usability checks.

• Exposure to marketing programs, loyalty platforms, or interactive promotions.

• Bachelor’s degree in Computer Science, Information Systems, or related field.

Benefits

• Competitive salary based on experience.

• Health/dental benefits after the probation period.

• This is a fully remote position within Canada. Only candidates legally eligible to work in Canada will be considered.