Delivery Manager

Exclaimer is a high‑growth SaaS company with over 300 colleagues across the UK, US, Europe, and Asia‑Pacific. We are committed to a people‑first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi‑channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication while advancing their careers in an environment that values curiosity, creativity, and accountability.

We’re officially Great Place To Work Certified™ and have been recognised by Great Place To Work® for our culture of collaboration, trust, and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work.

• Lead the delivery of work through multidisciplinary teams. Work with the teams to align backlogs and set team‑level prioritisation.
• Own the full delivery lifecycle, including backlog from scoping through to post‑deployment support.
• Ensure delivery practices support agility, transparency, and predictability across all work streams.
• Monitor and manage risk, issues, and dependencies proactively across technical and business teams.

• Line‑manage Business Analysts, supporting career development and engagement.
• Foster a culture of accountability, continuous improvement, and collaboration.
• Own and report on OKRs and KPIs relevant to engineering and delivery performance.
• Provide clear performance goals, regular feedback, and support to grow individual capability.
• Work with the Engineering Manager to ensure resourcing, onboarding, and succession plans align with evolving delivery needs.

• Translate complex delivery progress into clear updates for business and transformation leaders.
• Work closely with Business Partners, Architects, the Engineering Manager and Business Analysts to align priorities and expectations.
• Facilitate cross‑team planning and communication to reduce silos and increase transparency.
• Escalate blockers early with solutions‑focused dialogue across stakeholders.

• Ensure teams follow structured SDLC practices, including CI/CD, testing, and code reviews.
• Promote standardisation of platforms, tools and documentation across delivery streams.
• Partner with Solution Architects to align implementation with scalable design principles.
• Identify technical debt and lead initiatives to manage and reduce it over time.

• Collaborate with Product, Architecture and Enablement leads to align roadmaps with execution capacity.
• Use data and retrospectives to evolve sprint planning, estimation and throughput.
• Track delivery metrics (velocity, burn‑downs, throughput) and act on insights.
• Standardise delivery templates, governance and tooling to increase team efficiency.

• Proven experience managing cross‑functional technical teams, including Software Engineers, Salesforce professionals and Integration Engineers, with a track record of delivering complex programmes or transformation initiatives.
• Strong understanding of delivery methodologies (Agile, Scrum, Kanban, hybrid) and the ability to tailor approaches to suit team maturity, technical stack and business priorities.
• Excellent stakeholder management and communication skills, with the ability to influence senior leaders and collaborate effectively across Product, Architecture and Business Operations teams.
• Hands‑on knowledge of enterprise platforms such as Salesforce and Mule Soft, with the ability to guide technical teams while understanding the implications of decisions on scalability, integration and business value.

Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance – plus enhanced leave for all new parents, regardless of gender, family structure or path to parenthood.

Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access…