Configuration Manager-Service Portfolio Catalogue Manager

Join to apply for the Configuration Manager-Service Portfolio Catalogue Manager role at DWP Digital

We’re looking for a motivated and passionate individual who wants to make a meaningful impact in Digital outside of traditional infrastructure roles.

This is an exciting opportunity to become part of DWP's Service Portfolio Catalogue Team, a collaborative, forward‑thinking group dedicated to managing and shaping how services are accurately recorded and represented across the department.

• Support the development and implementation of Service Portfolio Catalogue strategic plans, ensuring alignment with the Common Service Data Model (CSDM) within Service Now.
• Work closely with stakeholders to optimise the capture and use of service records and associated data, agreeing plans and procedures, managing changes, and ensuring clear communication throughout.
• Maintain and enhance standards, processes, and tools to keep service data accurate, complete, and available, while reporting on performance and using automation to improve efficiency.
• Build strong relationships across teams, define process interfaces, and support continuous improvement, including modelling and testing in multiple Service Now environments for future platform releases.

• Strong understanding of Service Now Common Service Data Model (CSDM) concepts, including key record types and their relationships.
• Hands‑on experience creating, maintaining and governing multiple CSDM record types (e.g., Business Applications, Application Services, Service Offerings).
• Knowledge of service management frameworks, preferably ITIL, with practical application experience.
• Proven ability to deliver results through stakeholder engagement, negotiation, and collaboration at all levels.
• Excellent communication and influencing skills, with proficiency in Service Now, Microsoft Office (especially Excel), and related tools.

You'll join us in one of our brilliant digital hubs in Blackpool or Newcastle, whichever is most convenient for you.

We work a hybrid model – you’ll spend some time working at home and some time collaborating face‑to‑face in a hub.

Competitive pay of £38,772 per year, plus 28.97% employer pension contributions worth up to £11,232 per year.

23 days, rising to 30 days over time, plus up to 3 extra days off a month on flexi‑time. All usual public holidays apply.

• Flexible working – including flexible hours and flex‑friendly policies.
• Time off volunteering and charitable giving.
• Bring your authentic self to work with ‘I Can Be Me in DWP’.
• Discounts and savings on shopping, fun days out and more.
• Interest‑free loans to buy a bike or a season ticket.
• Sports and social activities.
• Professional development, coaching, mentoring and career progression opportunities.

• DWP recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
• Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
• Best Public Sector Employer at 2025 Women In Tech Employer Awards.

• Apply: Complete your application on Civil Service Jobs.
• Interview: A single stage online interview.

CLICK APPLY for more information and to start your application.