IT Service Desk Operator; Level 1

Royal Devon University Healthcare NHS Foundation Trust

The closing date is 18 January 2026

The Royal Devons Digital Services Team is seeking an enthusiastic individual to support their commitment to providing efficient, sustainable 24
* 7 support. This secondment/Fixed term role is an ideal opportunity for an individual to join the team who has an IT qualification, little or no experience. If you have an IT qualification equivalent to an A-Level or greater and desire a career in the Trust's Digital Services team, this may be the role for you.

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It has never been a more exciting time to join the Royal Devon, as you'll help to shape our services as we continue along our integration journey.

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Exciting Opportunity to Join the Royal Devons Digital Services Team

• This role will support the Trust's 24
  * 7 IT Service Desk
• Delivering first-line support for Digital and Clinical Digital services during standard working hours.
• Working Long Days (12/12.5 hour shifts) if required to provide weekend and Bank Holiday cover along with standard 7.5 hour shifts, Monday to Friday, 07:30 - 20:00 - 37.5 hours average per week.
• Opportunity to work from home on specific shifts and the RDE Heavitree Service Desk Office.
• The Fixed term role is until 25 September 2026 but there may be a chance to join the team in a permanent role should a vacancy arise.

This working pattern ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements reflecting the unique shift patterns. Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust's Digital Services Team.

What We Are Looking For

We welcome applications from:

• Candidates with a minimum of an A-Level or equivalent qualification
• Candidates with proven experience providing first line IT support in a fast-paced, high-standards environment.
• Newly qualified individuals with a passion for pursuing a career in Digital Services within the Trust.

Key Skills and Attributes:

• Strong teamwork and collaboration skills.
• A proactive, can-do attitude with enthusiasm for delivering excellent first-line support.
• Effective verbal and written communication abilities.
• The ability to elicit and record information accurately, following Standard Operating Procedures.
• The capacity to prioritise and assign support calls appropriately according to service level agreements.
• Familiarity with Active Directory.

Why Join Us?

Digital Services is committed to fostering a learning culture, offering robust support for career progression within the department and across the wider Trust. This role is ideal for individuals seeking to broaden their expertise and play an integral role in enhancing the Trusts Digital Services.

Working Pattern: 37.5 hours per week (average), weekend and Bank Holiday work as required.

Interview Date: To be confirmed

For further information please contact: Mike Kelly, extension 3930, email

One of these roles is a fixed term contract until 25/09/2026. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of…