IT Service Desk Operator; Level 1

The Royal Devon’s Digital Services Team is seeking an enthusiastic individual to support their commitment to providing efficient, sustainable 24
* 7 support. This secondment/Fixed term role is an ideal opportunity for an individual to join the team who has an IT qualification, little or no experience. If you have an IT qualification equivalent to an A-Level or greater and desire a career in the Trust's Digital Services team, this may be the role for you.

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

Exciting Opportunity to Join the Royal Devon’s Digital Services Team

This role will support the Trust's 24
* 7 IT Service Desk:

• Delivering first-line support for Digital and Clinical Digital services during standard working hours.
• Working Long Days (12/12.5 hour shifts) if required to provide weekend and Bank Holiday cover along with standard 7.5 hour shifts, Monday to Friday, 07:30 - 20:00 - 37.5 hours average per week.
• Opportunity to work from home on specific shifts and the RDE Heavitree Service Desk Office.
• The Fixed term role is until 25 September 2026 but there may be a chance to join the team in a permanent role should a vacancy arise.

This working pattern ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements reflecting the unique shift patterns. Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust's Digital Services Team.

What We’re Looking For

We welcome applications from:

• Candidates with a minimum of an A-Level or equivalent qualification
• Candidates with proven experience providing first line IT support in a fast-paced, high-standards environment.
• Newly qualified individuals with a passion for pursuing a career in Digital Services within the Trust.

Key Skills and Attributes:

• Strong teamwork and collaboration skills.
• A proactive, “can-do” attitude with enthusiasm for delivering excellent first-line support.
• Effective verbal and written communication abilities.
• The ability to elicit and record information accurately, following Standard Operating Procedures.
• The capacity to prioritise and assign support calls appropriately according to service level agreements.
• Familiarity with Active Directory.

Why Join Us?

Digital Services is committed to fostering a learning culture, offering robust support for career progression within the department and across the wider Trust. This role is ideal for individuals seeking to broaden their expertise and play an integral role in enhancing the Trust’s Digital Services.

Working Pattern:37.5 hours per week (average), weekend and Bank Holiday work as required.

Interview Date:To be confirmed

For further information please contact:Mike Kelly, extension 3930, email

One of these roles is a fixed term contract until 25/09/2026. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

Salary and Contract Details

• Salary Band 3: £24,937 - £26,598 per annum pro rata
• Frequency Annual
• Vacancy Reference
• Contract Type Fixed Term
• Closing Date 18 January, 2026
• Job Category Technology (IT)
• Location Heavitree Hospital, Gladstone Road, Exeter, Devon, United Kingdom