Configuration Manager-Service Portfolio Catalogue Manager

Join to apply for the Configuration Manager - Service Portfolio Catalogue Manager role at Graphics Unlimited (Vic) Pty Ltd

Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

Want to join our Service Portfolio Catalogue Team and help drive Digital Transformation? This is an exciting opportunity to become part of DWP's Service Portfolio Catalogue Team. We are a collaborative, forward‑thinking group dedicated to managing and shaping how services are accurately recorded and represented across the department. We're looking for a motivated and passionate individual who wants to make a meaningful impact in Digital outside of traditional infrastructure roles.

In this role, you'll ensure service data is of the highest quality, consistent, reliable, and aligned with governance standards.

You will support the development and implementation of Service Portfolio Catalogue strategic plans, taking into account the Common Service Data Model within Service Now.

You will work closely with stakeholders to optimise the capture and use of service records and associated data, agreeing plans and procedures, managing changes, and ensuring clear communication throughout. Maintain and enhance standards, processes, and tools to keep service data accurate, complete, and available, while reporting on performance and using automation to improve efficiency. Build strong relationships across teams, define process interfaces, and support continuous improvement, including modelling and testing in multiple Service Now environments for future platform releases.

Your work will enable better visibility and control of services, supporting digital transformation and helping DWP deliver value to millions of users.

• Strong understanding of Service Now Common Service Data Model (CSDM) concepts, including key record types and their relationships.
• Hands‑on experience creating, maintaining and governing multiple CSDM record types (e.g., Business Applications, Application Services, Service Offerings).
• Knowledge of service management frameworks, preferably ITIL, with practical application experience.
• Proven ability to deliver results through stakeholder engagement, negotiation, and collaboration at all levels.
• Excellent communication and influencing skills, with proficiency in Service Now, Microsoft Office (especially Excel), and related tools.

Location:

You'll join us in one of our digital hubs in Blackpool or Newcastle whichever is most convenient for you. Hybrid Working:
We work a hybrid model – you'll spend some time working at home and some time collaborating face‑to‑face in a hub. Pay: competitive pay of £38,772. Pension: 28.97% employer contributions. Holidays: starting at 23 days rising to 30 days over time, plus up to 3 extra days off a month on flexi‑time. Additionally, flexible working including flexible hours, time off for volunteering and charitable giving, inclusive culture, discounts, loans, sports and social activities, and professional development, coaching, mentoring and career progression opportunities.

• Apply: complete your application on Civil Service Jobs. Follow the instructions on the site.
• Interview: a single stage online interview.

CLICK APPLY for more information and to start your application.