Configuration Manager-Service Portfolio Catalogue Manager

DWP Digital, Newcastle Upon Tyne, England, United Kingdom

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This range is provided by DWP Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and a great work‑life balance.

Want to join our Service Portfolio Catalogue Team and help drive Digital Transformation?

This is an exciting opportunity to become part of DWP’s Service Portfolio Catalogue Team.

We are a collaborative, forward‑thinking group dedicated to managing and shaping how services are accurately recorded and represented across the department.

We’re looking for a motivated and passionate individual who wants to make a meaningful impact in Digital outside of traditional infrastructure roles. In this role, you’ll ensure service data is of the highest quality, consistent, reliable and aligned with governance standards.

You will support the development and implementation of Service Portfolio Catalogue strategic plans, taking into account the Common Service Data Model within Service Now.

DWP. Digital with Purpose.

Our DWP Digital experts are using fresh ideas and leading‑edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

• Strong understanding of Service Now Common Service Data Model (CSDM) concepts, including key record types and their relationships.
• Hands‑on experience creating, maintaining and governing multiple CSDM record types (e.g., Business Applications, Application Services, Service Offerings).
• Knowledge of service management frameworks, preferably ITIL, with practical application experience.
• Proven ability to deliver results through stakeholder engagement, negotiation, and collaboration at all levels.
• Excellent communication and influencing skills, with proficiency in Service Now, Microsoft Office (especially Excel), and related tools.

You’ll play a key role in developing and implementing strategic plans for the Service Portfolio Catalogue, ensuring alignment with the Common Service Data Model (CSDM) within Service Now.

You will work closely with stakeholders to optimise the capture and use of service records and associated data, agreeing plans and procedures, managing changes, and ensuring clear communication throughout.

Maintain and enhance standards, processes, and tools to keep service data accurate, complete, and available, while reporting on performance and using automation to improve efficiency.

You need to be able to build strong relationships across teams, define process interfaces, and support continuous improvement, including modelling and testing in multiple Service Now environments for future platform releases.

Your work will enable better visibility and control of services, supporting digital transformation and helping DWP deliver value to millions of users.

You’ll join us in one of our brilliant digital hubs in Blackpool or Newcastle whichever is most convenient for you.

We work a hybrid model – you’ll spend some time working at home and some time collaborating face to face in a hub.

We offer competitive pay of £38,772.

You’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £11,232 per year.

A generous leave package starting at 23 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi‑time. You’ll also get all the usual public holidays.

• Flexible working including flexible hours and flex‑friendly policies
• Time off…