More jobs:
Senior IT Services Engineer
Remote / Online - Candidates ideally in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-01
Riyadh, Riyadh Region, Saudi Arabia
Listing for:
SMART Technology Solutions
Full Time, Remote/Work from Home
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
Responsibilities
- Eliminate recurring incidents through permanent fixes
- Build and extend automation to remove manual work
- Lead Sev-1 and Sev-2 incidents and close within SLA
- Coach L1 and L2 teams on tools and best practices
- Lead complex IT projects end to end
- Supervise service teams and drive client improvement
- You ensure all services meet contractual and SLA commitments
- You use data to improve service quality and reliability
- You listen to clients and turn feedback into real technical change
- Bachelor degree in Computer Science or Information Technology
- Professional certifications preferred ITIL Microsoft or similar
- Minimum 8 years experience in IT support or managed services
- Strong background in enterprise environments
- Strong problem management and trend analysis skills
- Hands on scripting and automation experience
- Clear leadership during critical incidents
- Ability to train and mentor technical teams
Strong client and stakeholder alignment skills - Proven project delivery across multiple work streams
- A culture of growth:
Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within - Continuous feedback:
We don't wait for annual reviews — we believe in real-time coaching and development - Supportive & collaborative vibes:
We're all about learning together, cheering each other on, and diving into challenges as a team - A space for every personality:
Love socializing? You'll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We've got dedicated Focus Rooms perfect for deep work - Flexible work options:
Enjoy up to 6 Work from Home days per month — balance that works for you
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×