ServiceDesk Engineer L1
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-01-01
-
IT/Tech
Technical Support, IT Support
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing Fin Tech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.
Job Details- Department:
Service Desk - Employment Type:
Full Time - Location:
Remote - Workplace type:
Fully remote - Reporting To:
Roman Zhuravlev
- Handle requests from the support team and colleagues (basic problem analysis);
- Identify and report bugs;
- Standardize solutions, prepare and update documentation for L1 and L2 teams;
- Analyze technical issues and create development tasks for fixing them;
- Contribute to the development and improvement of internal tools and processes (automation, Back Office enhancements);
- Automate routine tasks.
- Experience working with Jira
; - Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
- Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
- Knowledge and practical use of administrative automation tools;
- English at a level sufficient for written communication and reading technical documentation (B2);
- Understanding of software development principles;
- Experience writing simple SQL queries
.
Nice to have:
- Experience with Google Cloud;
- Experience with Google Apps Script;
- Scripting skills (Bash, Python, Go);
- Understanding of ITIL processes;
- Basic knowledge of Fin Tech;
- Jira administration experience;
- Experience at a startup.
- Full-time B2B contract
- Fully remote setup, work from anywhere in Europe
- Up to 20% tax allowance
- 22 paid leave days annually
- Stock options (ESOP) in a fast-scaling, pre-IPO company
- Flexi benefits you can use for wellness, travel, or learning
- Work alongside a high-performing, international engineering team in a global fintech unicorn
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing Fin Tech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.
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Technical Interview
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