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Service Desk Analyst L2 - ITSM, AD, O365 & Remote

Remote / Online - Candidates ideally in
Aberdeen City, Aberdeen, Aberdeen City Area, AB10 1FX, Scotland, UK
Listing for: FalconSmartIT
Remote/Work from Home position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
Position: Service Desk Analyst L2 - ITSM, AD, O365 & Remote Support
Location: Aberdeen City

A leading IT service provider in Aberdeen is seeking a Service Desk Analyst L2 with at least 3 years in service desk roles. This role involves managing service desk activities, resolving technical issues, and ensuring compliance with SLAs. Candidates must possess excellent communication skills and be ITIL certified. Responsibilities include incident management, network troubleshooting, and maintaining comprehensive documentation. This position demands proficiency in ITSM tools and a customer-centric approach.

Hybrid work options may be available.
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