Operations Analyst - Machine Learning

Join to apply for the Operations Analyst - Machine Learning role at Chattermill
.

🌍 UK (Remote or Hybrid, it’s up to you!)

💰 £30,000 - £35,000 base pa (dependent on experience)

• ❤️ Monthly Health & Wellness budget, increasing with length of service
• 📚 Annual Learning and Development budget, increasing with length of service
• 🤸🏽♂️ Flexible working in a choice‑first environment - we trust the way you want to work!
• 🖥️ Work From Home Allowance
• 🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service
• 🎂 Your birthday off
• 🍼 Enhanced Family Leave, Fertility Leave, and Neonatal Leave
• ⚕️ Optional Healthcare Plan
• 🛟 Life & income protection (Location dependent)
• 🤝 Employee Assistance Programme
• 📈 The opportunity to share in the company’s success through options
• 🌆 If you’re in London, a dog‑friendly office with great classes, events, and a rooftop terrace

Our mission is to help large successful brands like Uber, Amazon, Wise, Hello Fresh (and more!) put their customers at the centre of everything they do. Using best‑in‑class tech in a fast‑developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next.

We’re now looking for a talented Operations Analyst - Machine Learning to join the team!

• Onboard new clients to the Chattermill platform by analysing large, unstructured data sets and creating robust data taxonomies that form the foundation for our machine learning models
• Provide client support by troubleshooting issues that arise in model performance (such as data shifts) that may require alterations to data taxonomies or models
• Develop and share best practices for working with data and improving data quality across the organisation
• Optimise and implement solutions that help streamline internal processes and drive scalability
• Contribute to research and development in collaboration with our Data Science and Product Teams

• A passion for working with data and uncovering patterns in unstructured information
• Experience collaborating with end users as well as both technical and commercial teams
• Excellent communication skills and confidence in participating in client‑facing calls
• A strong eye for detail — you notice the nuances that build client trust
• The ability to work independently while managing multiple priorities effectively
• Reliability, time management, and organisational skills
• Technical curiosity and a keen interest in AI – a love of experimenting to make the most of available technology
• The ability to translate complex technical concepts for non‑technical audiences (and vice versa!)

• Have experience working with Python and SQL
• Have experience working with both qualitative and quantitative data, for example from a STEM degree

• Let’s introduce ourselves – you’ll complete an introductory asynchronous interview - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step.
• Get to know your would‑be manager – you’ll have a call with Mariana, our Associate Director of MLOps, to learn more about the role and show off your experience.
• Show us how you work – you'll complete a short take‑home assignment
• Get to know your would‑be team – You'll meet with Mariana and Aji, our Chief Scientist, who you'll be working closely with from the Data Science team
• How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth.

• We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
• We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
• We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
• We share a passion for growth & progress – On every…