Revenue Operations & CRM Lead; Remote

About You

Youre an organised, analytical and commercially minded problem-solver who loves bringing order to chaos. You thrive in fast-paced environments where systems and processes are still being defined and you take pride in making things work better.

Youre an expert in Hub Spot (including Sales Hub / Marketing Hub), comfortable working with data, and enjoy partnering with sales teams to help them perform at their best. You love diving into workflows, automations and just as much as you enjoy explaining them clearly to others.

You proactive, detail-oriented and have the curiosity to keep improving every process you touch. You understand how great data, clean systems and actionable insights can unlock commercial growth.

Were looking for our first-ever Revenue Operations & CRM Lead to build world-class commercial operations across via Hub Spot for our auction and marketplace sales teams.

Youll be the driving force behind the optimisation of Hub Spot, improving our end-to-end sales processes and ensuring we have the data, structure and insight to fuel Car & Classics next stage of growth.

This is a rare opportunity to join an established but incredibly high-growth business at the foundation of our Rev Ops function. Youll be designing the systems, reports and workflows that support scale and international expansion across high-value projects.

Car & Classic is one of the largest automotive marketplaces in the world. Launched in 2005 but under new, VC-backed ownership since 2018 and on an exciting double-digit growth journey to bring classic vehicle transactions online.

Our culture is incredibly important to us. Were lucky enough to have built the team from scratch with a focus on enjoying the day-to-day, diversity, inclusion and high performance. Were a fully remote team of builders, dreamers, and petrolheads using tech to connect enthusiasts with the machines that move them. If youre driven by passion and curious about shaping the future of classic motoring online, youll fit right in.

Were looking for a Revenue Operations & CRM Lead who has good, relevant experience and wants to make their mark in a rapid-growth business where they can make a real difference whilst enjoying the environment and culture.

• Owning and optimising Hub Spot to ensure clean, accurate and up-to-date data across deals, contacts, companies and activities.
• Defining and standardising sales processes across Auction and Marketplace teams, reducing manual work through automation and smart workflows.
• Building dashboards and reports that provide real-time visibility into pipeline, activity, KPIs and conversion funnels.
• Delivering actionable insights through weekly and monthly reporting that drive stronger forecasting and decision-making.
• Ensuring clean lead flow, and a joined-up customer journey between Sales, Marketing and Customer Support.
• Driving continuous improvement in CRM performance, process efficiency and Hub Spot capability through new features and adoption programmes.
• Managing change and governance, documenting every process, ensuring compliance (GDPR), and maintaining clear CRM rules and definitions.
• Training and enabling sales teams, embedding best-practice Rev Ops standards and ensuring high adoption of tools and dashboards.

• Hub Spot expertise deep understanding of Sales Hub, Marketing Hub and Service Hub fundamentals.
• Automation & workflow experience confident designing, testing and maintaining efficient workflows and integrations.
• Data quality & governance able to maintain clean datasets, run audits and implement governance frameworks.
• Sales process design skilled at translating business needs into scalable, efficient processes inside Hub Spot.
• Reporting & insight generation able to create dashboards, analyse performance and tell stories with data.
• Cross-functional collaboration comfortable partnering with Sales, Marketing, Product and Support teams.
• Project & change management capable of managing CRM improvement projects end-to-end and ensuring adoption.
• Strong communication skills can break down technical or data-heavy topics clearly to…