2nd Line Support Team Lead

Join to apply for the 2nd Line Support Team Lead role at Motorpoint

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:

To be the Car Buyer’s Champion, trusted to deliver unrivalled Choice, Value and Quality.

We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role: 2nd Line Support Team Lead

Salary: £40,000 - £45,000 per annum (dependent on experience).

Location: This is a hybrid role, combining remote work with regular collaboration in our Derby office at least three days per week. (Applicants must have the right to work in the UK as we are unable to offer visa sponsorship).

Contract Type: Permanent

Hours: 37.5 hours per week. Monday - Friday.

• Lead, mentor, and manage a team of end-user computing specialists, fostering a collaborative and results-driven work environment
• Develop and implement strategies to optimize end-user computing resources, ensuring a seamless and secure user experience.
• Utilise Microsoft Intune and Microsoft 365 technologies to manage, configure, and secure end-user devices and applications.
• Collaborate with security and compliance teams to implement and enforce security policies, data protection, and user access controls.
• Maintain and enhance endpoint security measures, including antivirus, firewalls, and encryption, to safeguard company data and systems.
• Oversee the provisioning and management of end-user hardware, software, and mobile devices.
• Monitor and report on the performance, availability, and reliability of end-user computing infrastructure.
• Stay up-to-date with industry trends and best practices in end-user computing, security, and user experience.
• Provide technical guidance and mentorship to members of the software engineering team

• Proven experience in managing end-user computing environments with a focus on security and user experience.
• Strong expertise in Microsoft Intune and Microsoft 365 administration.
• Knowledge of security best practices, compliance standards, and data protection regulations.
• Leadership and team management skills, including the ability to coach and develop team members.
• Excellent problem-solving and decision-making abilities.
• Effective communication skills to collaborate with cross-functional teams.
• Industry certifications such as Microsoft Certified:
  Intune and Microsoft 365 Certified:
  Enterprise Administrator Expert are a plus.

• Paid time off every month to do something that makes you happy
• 31 days' holiday plus days off for your birthday, getting married, or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

Closing Date: 12th January 2026

Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.