Senior ServiceNow UX​/UI Designer; DevOps

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting‑edge technology, agile thinking, and a people‑first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end‑to‑end expertise across eight core service areas:
Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in‑store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi‑billion‑dollar parent company.

We are seeking a highly skilled and experienced Senior UI/UX Designer to lead the design of a transformative Service Now implementation. This role is central to our client‑collaborative project focused on re‑architecting their ITSM and CMDB capabilities into a standardized, simplified, and adaptive system.

The ideal candidate will be passionate about translating complex processes and user needs into intuitive, efficient, and engaging user experiences. You will be responsible for driving the design vision from initial strategy and workshops through to final delivery and hypercare, ensuring the solution not only meets functional requirements but also delivers an excellent customer and associate experience. Your work will be critical in shaping an AI‑driven, modern service management ecosystem built on the Service Now platform and aligned with the Common Service Data Model (CSDM) framework.

Our Senior UX/UI Designer (Dev Ops) will be an integral part of our Service Now team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices:
Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S or Canada.

We are seeking a highly skilled Dev Ops UX/UI Designer to join our platform engineering team. In this role, you will be responsible for designing the user experience for the tools, dashboards, and workflows that our internal operations teams and managed services customers rely on every day. You will translate complex technical requirements and dense data streams into intuitive, efficient, and elegant user interfaces.

This is a unique opportunity to shape the "single pane of glass" that unifies our service management ecosystem, from incident response and AIOps to strategic portfolio management.

You are the ideal candidate if you are passionate about designing for technical users, thrive on simplifying complexity, and understand that in a Dev Ops environment, the user experience of internal tools is just as critical as the end‑customer's.

• Unified Platform Design
  • Lead the design of the user interface and experience for our Unified Presentation Layer, ensuring a seamless journey across functionalities originating from Service Now, Salesforce, and other integrated OSS/BSS tools.
• Data Visualization & AIOps
  • Design intuitive and actionable dashboards for AIOps platform (leveraging CP4
    
    AIOps, watsonx), monitoring tools (Dynatrace, Sev One, Grafana), and performance analytics.
  • Create compelling visualizations for events, logs, and predictive intelligence.
• Workflow & Service Management Design
  • Design user‑centric interfaces for ITSM, ITOM, or FSM processes, including incident management, service catalogs (CSM), order fulfillment, and automated workflows.
• AI‑Powered Experiences
  • Collaborate with AI/ML engineers to design the interaction models for our AI Agents, Copilots, and RAG (Retrieval‑Augmented Generation) systems, ensuring they are helpful, trustworthy, and easy for operators to use.
• Multi‑Tenant UX
  • Tackle the unique UX…