IT Technician Job Montréal Province de Québec Canada,IT/Tech

Position: Job: IT Technician
Location: Montreal

Department IT Location Montreal

At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?

We are looking for an full time IT Technician to join our Helpdesk team. This position reports to the IT Operations Manager
.

If you are passionate about technology and have customer service at heart, we need you!

Daily

Manage and respond to technical support requests from the Montreal head office and all Stingray satellite offices (possibility of travel 2-3 times a year)

Analyze and resolve hardware and software issues on various platforms and technologies, including meeting room equipment (videoconferencing)

Install, configure, maintain, and upgrade workstations, laptops, and phones for employees

Create or update technical documentation

On-site work 4 days a week, with the possibility of up to 5 days depending on needs or events

Qualifications

Technical diploma or an AEC in computer science (or equivalent work experience)

3+ years of relevant experience in a similar role

Expertise in installing, configuring, and maintaining desktops, laptops, printers, IP phones, and audio-visual equipment in meeting rooms

Proficiency with Microsoft Windows and macOS operating systems (in-depth knowledge of Macs is an asset)

Good knowledge of device management tools such as Intune, JAMF

Proficiency with the Office 365 suite

Knowledge of scripting (Power Shell) is an asset

Good knowledge of Active Directory (groups, users, objects)

Experience in a help desk environment and with a ticketing system, e.g., Jira, Service Now, Remedy, Zen Desk (knowledge of Jira is an asset)

Knowledge of security concepts, networking, and troubleshooting tools

Excellent oral and written communication skills in English and French (Spanish is an asset)

Excellent interpersonal skills

Organized, autonomous, and motivated

Ability to see objectives and initiatives through to completion

Comfortable in a fast-paced, informal work environment

Identify and de-escalate situations requiring urgent attention

24/7 technical support schedule shared with the entire team, occasionally requiring after-hours interventions

What the team is like

A team of 8 IT enthusiasts (including the IT procurement team)

We work collaboratively and enjoyably to support Stingray’s operations

Life at Stingray

A cool office in Montreal

Flexibility to work from home for a maximum of 1 day per week, depending on needs

Share purchase plan (with a contribution from Stingray) 

Access to virtual healthcare

Stingray café with breakfasts and snacks offered every day 

Free fitness classes offered weekly

Access to private nutrition & wellness advising 

Free language classes 

Discounted lunches from local restaurants

Summer hours

Milestones celebrated with our loyalty program

5@7 and vibrant social events 

And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.


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