Cloud Solutions Support Engineer

We are looking for a  Cloud Solutions Support Engineer  to be hired with a permanent contract in  Milano  within the Software Delivery Support organization in  Smart Infrastructure Building  business unit.
Siemens is a focused technology company, pioneering intelligent solutions that transform the everyday in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity.
You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.
As  Cloud Solutions Support Engineer  your mission will be to ensure customer success by delivering responsive, high-quality support for cloud solutions—working closely with multi-functional teams to resolve issues efficiently and continuously improve the user experience.
Your main activities will be:
Technical Support & Troubleshooting
Respond to customer inquiries and support tickets for cloud services
Diagnose and resolve issues in cloud applications and configurations
Bring up complex cases to R&D when needed
Communicate clearly and empathetically via email, chat, and phone
Guide users on best practices for cloud product usage
Ensure satisfaction through proactive follow-ups
Partner with product, engineering, and operations teams
Share customer insights to influence product development
Knowledge Sharing    Create and maintain internal/external knowledge base articles
Contribute to FAQs, user guides, and training materials
Stay up-to-date on cloud offerings, tools, and support processes
To be a perfect fit for this role, you would already have:
Degree in Computer Science, IT, or equivalent experience
1–3 years in technical support or customer service (cloud preferred)
Familiarity with networking, Linux/Windows OS, and scripting (Power Shell, Bash, Python)

Experience with AWS (plus Azure or Google Cloud is a bonus)
Understanding of cloud services: VMs, storage, networking, identity management
HVAC domain knowledge is a plus
Strong communication and problem-solving skills
Dedicated, collaborative, and growth-oriented mindset
Fluent in English and Italian
Eligible to work in Italy
What we offer    Flexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi‑fi connection reimbursement.
Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on‑site lunch options.
Never stop growing: plenty opportunities for continuous and individual learning journeys
An inclusive team culture where you can be yourself
Take a look at our welfare programs, please visit:
Benefits e Welfare in Siemens Italia - Siemens IT
Join us and be yourself. Inclusion is our ambition!
Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
Address to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you.
Your recruiting team is looking forward to getting to know you!
Applications must include a CV in English
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