1st Line Support Agent; Help Desk

1st Line Support Agent (Help Desk)

Birmingham – Ongoing Temporary – £15.48 per hour – Total flexibility required in working hours (days and night shifts including weekends).

Are you looking for… A forward-thinking, innovative brand that provides exceptional training, continuous mentoring, and genuine opportunities for career progression? Would you like to work in modern, central Birmingham offices alongside a fun, passionate, and professional team that thrives in a vibrant and supportive environment?

A large, Birmingham-based leisure organisation is currently recruiting experienced 1st Line Technical Support Help Desk Agents on a temporary, ongoing basis. This is a fast-paced role in a dynamic environment, with supportive colleagues and excellent opportunities for development. If you enjoy solving problems quickly, thinking on your feet, and remaining calm and professional under pressure — this could be the role for you.

As a 1st Line Support Agent you will be the first point of contact for all corporate and retail IT enquiries. These can range from payroll queries to technical issues with equipment at retail locations.

• Provide first-line technical support for corporate and retail teams
• Log, troubleshoot, and resolve IT-related issues
• Deliver excellent customer service at all times
• Communicate effectively and professionally over the phone and via email

• Ideally you have 1st line support experience (other relevant experience will be considered)
• Excellent customer service skills and a professional telephone manner
• IT savvy, with strong problem-solving abilities
• Quick thinker with excellent communication skills
• Calm, confident, and adaptable in a fast-paced environment

• Shift pattern: 4 on / 4 off, including weekends and bank holidays
• Training period: 9:00 AM – 5:00 PM for the first 3 months
• Weekend shifts: 3:00 PM – 1:00 AM (work-from-home option available)
• Parking: Free CRA parking
• Development: Regular ongoing training and meeting support

• Shifts: Between 7:00 AM and 1:00 AM, 365 days a year (including weekends and bank holidays)
• Transport: Own transport is essential due to working hours
• Progression: This is an ongoing temporary position with the potential to develop into 2nd line support and other career opportunities

If you’re available immediately and fully flexible with your working hours, please HIT APPLY and upload your most up-to-date CV.