IT Support Engineer

The candidate should meet the following requirements

The ideal candidate will have

Location : Remote (North of England) with occasional travel to client sites (1–2 times per month)

Employment Type

:
Full-time / Permanent

We’re looking for a proactive and customer-focused IT Support Engineer to join a leading managed service provider. This is a remote position ideal for candidates based in the North of England , with occasional travel to client locations as required.

As a 2nd Line Support Engineer, you’ll take ownership of technical issues, deliver high-quality support, and work across a wide range of technologies. This role is perfect for someone who enjoys troubleshooting, problem-solving, and delivering an excellent service experience.

• Provide 2nd Line remote support across multiple clients.
• Troubleshoot and resolve escalated technical issues efficiently.
• Support, maintain, and administer Microsoft desktop and server environments.
• Manage user administration, software installations, and system updates.
• Assist with security best practices and support security tools where required.
• Work collaboratively with the wider IT team to elevate and resolve complex issues.
• Visit client sites on occasion (typically 1–2 times per month).

• Proven experience in a 2nd Line IT Support or similar position.
• Strong knowledge of the Microsoft suite (Windows OS, Office 365, Active Directory, Intune, etc.).
• Experience troubleshooting hardware, software, and network issues.
• Understanding of cybersecurity principles and security tools (advantageous).
• Excellent communication and customer service skills.
• Ability to prioritise workloads and work independently.

• Knowledge of cloud technologies such as Azure.
• Networking fundamentals (DNS, DHCP, firewalls).

• Remote-first role with flexibility.
• Supportive team environment with opportunities for professional development.
• Exposure to a variety of modern technologies.
• Occasional travel to client sites to build strong technical and customer relationships.