Digital Workspace Engineer

We’re 1st Central a market‑leading insurance company utilising smart data and technology h has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

We’re on the hunt for a skilled Digital Workspace Engineer to provide advanced technical support and act as a key escalation point. This role is pivotal in driving a shift‑left approach ensuring tasks are automated or well‑documented for faster, more efficient resolution.

You’ll be responsible for optimising and managing digital workplace technologies keeping endpoint devices remain secure, high‑performing and compliant with business policies. Collaboration is key—you’ll work closely with vendors, IT security teams and product managers to align technology solutions with business objectives.

Beyond technical support this role plays a vital part in service improvement and automation reducing manual workload and boosting operational efficiency. By analysing incident trends and implementing Service Improvement Plans (SIPs) you’ll help drive long‑term stability across IT systems.

Could you fit the bill? We’re big on working flexibly—you’ll spend most of your time working from home with the occasional visit to the office but of course it’s your choice. If you prefer to be in the office more—thats good with us. Offices located in Haywards Heath, West Sussex;
Salford Quays, Manchester and Guernsey are your choice—or maybe you live further afield, we accept applications for remote workers!

• Analytical and problem‑solving ability: combine and organise information into meaningful patterns; identify underlying relationships, causes and effects; and draw conclusions from complex data.
• Pragmatic and detail‑oriented: consistently take a thorough, accurate, and productive approach to tasks and decision making.
• Influential communicator: demonstrate the ability to gain agreement and support for ideas and initiatives across diverse stakeholders.
• Continuous learner: maintain an unrelenting focus on personal development to elevate professional knowledge and skills. Apply the same mindset to driving DEX improvements.
• Community builder: maintain an outside‑in perspective by actively building and nurturing peer networks to stay connected and informed.
• Strong interpersonal skills: work effectively across business lines at senior levels to influence and effect change to achieve shared goals.
• Clear and impactful communication: exhibit excellent oral and written communication skills tailored to audience and context.

• You’ll implement, monitor and operate digital workplace technologies (endpoint hardware, software, services and SaaS tools).
• You’ll integrate digital workplace technologies with adjacent technologies (identity, security, vulnerability management, IT service and asset management, remote access, backup, directory services, etc.).
• You’ll ensure stability and security of digital workplace technology through effective endpoint management and timely patching.
• You’ll support security operations processes by monitoring and reporting anomalies related to devices and identities.
• You’ll work on various digital workplace technology projects.
• You’ll create, publish and communicate knowledge‑base articles.
• You’ll monitor technology trends and seek ways to enhance continuous improvement initiatives.
• You’ll assess criticality of services and applications and automate testing of those deemed critical before patching and upgrading.
• You’ll engage in 3rd‑line level BAU support, troubleshooting and delivery of modern technologies.
• You’ll provide a technical escalation point for first‑ and second‑line colleagues.
• You’ll proactively engage with users where required to troubleshoot and resolve incidents and requests.
• You’ll act as the team point of contact for problem identification and resolution.
• You’ll manage the life cycle of service requests and incidents.
• You’ll log, analyse, triage and prioritise all IT…