Digital and Implementation Manager

Position: Digital Change and Implementation Manager

Digital Change and Implementation Manager

Join to apply for the Digital Change and Implementation Manager role at DWP Digital
.

Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

What skills, knowledge and experience will you need?

• Leadership & Priority Setting – Demonstrates ability to understand and own roles, responsibilities, and business priorities. Communicates priorities, objectives, and expectations in a clear, motivating, and enthusiastic manner to maximise team performance.
• Innovation & Inclusive Culture – Encourages and recognises innovative ideas from a diverse range of colleagues and stakeholders. Creates an environment where individuals feel safe to challenge, take initiative, and know their contributions are valued.
• Strategic Communication & Stakeholder Engagement – Crafts communications that keep senior stakeholders and executive teams engaged and supportive of major changes. Explains complex issues in a clear and accessible way, using varied communication methods to meet individual needs and build trust.
• Sensitive Messaging & Impartiality – Delivers difficult messages with clarity and sensitivity, remaining persuasive when required. Maintains impartiality in discussions and respects diverse interests and opinions.
• Change Communication Planning & Delivery – Experienced in creating and executing communication plans for large‑scale IT changes. Identifies and applies the most effective delivery methods, measures outcomes, and adapts when approaches do not work. Promotes a culture of experimentation, resilience, and continuous improvement.

You and your role

We’re looking for a Digital Change and Implementation Manager to help deliver successful business implementation of digital services across DWP. In this role, you'll work with multiple Digital Service teams and a wide range of stakeholders to ensure deployments are well‑planned, aligned with sprint delivery, and meet operational needs. You'll play a key role in driving collaboration across organisational boundaries and embedding agile ways of working.

You'll lead adaptive deployment planning, manage priorities and conflicts, and ensure changes are delivered at pace without compromising quality. You'll support the development of strategies for MVP releases and iterative enhancements, working closely with service teams to realise benefits identified in business cases. You'll also take ownership of your own learning and development, coaching and mentoring others in best practice for change and implementation.

This role sits within the DWP Place team
, an internal platform powered by Service Now. Knowledge of Service Now IT Service Management, HR Service Delivery, and Security models is preferred.

Location

You will join us in one of our digital hubs in Blackpool or Manchester, whichever is most convenient for you.

Hybrid Working

We work a hybrid model – you'll spend some time working at home and some time collaborating face‑to‑face in a hub.

Pay

We offer competitive pay of up to £46,547.

Pension

You'll get a civil service pension with employer contributions worth 28.97%.

Holidays

Generous leave package starting at 26 days, rising to 31 days over time. You can also take up to 3 extra days off a month on flexi‑time. All usual public holidays apply.

Benefits

• Flexible working including flexible hours and flex‑friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest‑free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Award‑winning environment and culture

• DWP recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Digital Awards

Process

We know your time is valuable, so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. Full instructions will be provided when you click through.
• Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Technology, Information and Internet and Technology, Information and Media

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