EDM 2nd Line Technical Product Support Officer

About the Role

The EDM 2ndLine Technical Product Support Officer is part of a global team based in Manchester, Dallas, Sydney and India.

The team is responsible for supporting our on-premise and hosted clients. This consists of in-depth investigation/analysis reproduction and resolution of customer issues, which includes advising on workarounds and identifying bugs for development.

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The EDM Technical Product Support Officer is part of a global team based in Manchester, Dallas, Sydney and India. The team is responsible for supporting our on-premise and hosted clients. This consists of in-depth investigation/analysis reproduction and resolution of customer issues, which includes advising on workarounds and identifying bugs for development.

Interacting with clients and colleagues via our service portal, email, telephone for support queries and to ensure accurate and timely information flows.

On-call support is required on a rota basis for which additional payment is provided.

Join regular managed client calls and adhoc on-prem client calls.

Provide high quality Product Support to clients via email / phone / screen shares.

Understand replicate and resolve client enquiries.

University Degree (2 :
1) or equivalent.

Proficiency in SQL.

Experience in database management using MS SQL Server and/or Oracle.

Knowledge of Active Directory, an understanding of XML and an understanding of Amazon Web Services.

Excellent oral and written communication skills with effective appropriate communication with both external clients and internal EDM teams.

The Product support team is made up of many talented people based in offices throughout the world who all work closely together. The candidate must be able to fit into this structure and communicate with both business and technical people in a professional manner.

We pride ourselves on our agility and diversity and we welcome requests to work flexibly. For most roles flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. Hybrid working At least 2 days per week in office is mandatory.

• Health & Wellness:
  Health care coverage designed for the mind and body.
• Flexible Downtime:
  Generous time off helps keep you energized for your time on.
• Continuous Learning:
  Access a wealth of resources to grow your career and learn valuable new skills.
• Financial Future:
  Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution and financial wellness programs.
• Family Friendly Perks:
  Its not just about you. S&PG Global has perks for your partners and little ones too with some best-in-class benefits for families.
• Beyond the Basics:
  From retail discounts to referral incentive awards small perks can make a big difference.

• Electrical Design
• Installation Maintenance Repair
• Large Account Management
• Learning Development
• Corporate Development

Full-Time

Unclear Seniority

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) OPRTON
203 - Entry Professional (EEO Job Group)

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