Operations Analyst - Machine Learning

Operations Analyst - Machine Learning

🌍 UK (Remote or Hybrid, it’s up to you!)

💰 £30,000 - £35,000 base pa (dependent on experience)

❤️ Monthly Health & Wellness budget, increasing with length of service

📚 Annual Learning and Development budget, increasing with length of service

🤸🏽♂️ Flexible working in a choice-first environment - we trust the way you want to work!

🖥️ Work From Home Allowance

🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service

🎂 Your birthday off

🍼 Enhanced Family Leave, Fertility Leave, and Neonatal Leave

⚕️ Optional Healthcare Plan

🛟 Life & income protection (Location dependent)

🤝 Employee Assistance Programme

📈 The opportunity to share in the company’s success through options

🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace

Our mission is to help large successful brands like Uber, Amazon, Wise, Hello Fresh (and more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next.

We're now looking for a talented Operations Analyst - Machine Learning to join the team!

• Onboard new clients to the Chattermill platform by analysing large, unstructured data sets and creating robust data taxonomies that form the foundation for our machine learning models
• Provide client support by troubleshooting issues that arise in model performance (such as data shifts) that may require alterations to data taxonomies or models
• Develop and share best practices for working with data and improving data quality across the organisation
• Optimise and implement solutions that help streamline internal processes and drive scalability
• Contribute to research and development in collaboration with our Data Science and Product Teams

• A passion for working with data and uncovering patterns in unstructured information
• Experience collaborating with end users as well as both technical and commercial teams
• Excellent communication skills and confidence in participating in client-facing calls
• A strong eye for detail — you notice the nuances that build client trust
• The ability to work independently while managing multiple priorities effectively
• Reliability, time management, and organisational skills
• Technical curiosity and a keen interest in AI – a love of experimenting to make the most of available technology
• The ability to translate complex technical concepts for non technical audiences (and vice versa!)

• Have experience working with Python and SQL
• Have experience working with both qualitative and quantitative data, for example from a STEM degree

• We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
• We believe in the power of trust – Whether it's each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
• We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
• We a passion for growth & progress – On every level, we’re motivated by taking on new…