Technology Apprentice

Technology Support Apprentice

Employer:

Wokingham Borough Council
Salary: £24,413 Per annum, Plus benefits

Location:

Wokingham Borough Council, Shute End/Home Working

Contract:

Contract
Working Pattern:
Full Time

Hours:

37 hours per week.
DBS Check:
No
Closing Date: 25/01/2026 at 23:00
Reference: 713195

We have an excellent opportunity available for a Technology Support Apprentice to join our DDaT (Digital, Data and Technology) Team here at Wokingham Borough Council, on a full‑time, 2‑year fixed‑term contract.

As the Technology Support Apprentice, you will provide support to internal staff in the administration of duties centred around resolving non‑complex requests such as application and account access, assist in duties relating to the day‑to‑day operation of the council’s computer systems and ensure IT assets are accounted for and in working condition before allocation and use.

The successful candidate will undertake the Level 3 Information Communication Technician Apprenticeship with LDN.

We’re looking for candidates who are confident using Microsoft Office and similar applications, willing to learn new IT systems, an excellent communicator, self‑motivated, and have strong attention to detail.

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries, including receiving, logging and managing calls from internal staff.
• Publish support documentation to assist staff with requests for information, maintaining the Council’s IT knowledge base and maintaining the IT intranet pages.
• Apply technical skillset to assist the delivery of the IMT Service.
• Ensure that all IT assets which are no longer fit for purpose of re‑use are securely stored until can be disposed of.
• Ensure that laptops and smartphones are clean and fit for purpose before being allocated and worked on.
• Contribute to project work, supporting the wider team, as and when required.

• Excellent verbal and written communication skills.
• Basic understanding of computer support.
• Knowledge of Microsoft products.
• Good organisational skills.
• Ability to work as part of a team.

• Generous Annual Leave – 25 days (rising by 5 days after 5 years of continued local government service) plus bank holidays.
• Local Government Pension Scheme.
• GP Helpline – Available 7 days a week.
• Employee Assistance Programme – 24/7 Your Care Helpline.
• Free eye tests and flu vaccines.
• Free onsite gym – Located at Shute End Offices, Wokingham.
• Local & lifestyle discounts – Save on shopping, entertainment, dining out & more.
• Move through Menopause Course.
• Sports & social group activities – Running, football, cricket & more.
• Learning & development opportunities.
• Employee networks.
• And more!

You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme. If you do not have a Level 2 or equivalent in Maths and English, you will be required to work towards achieving these qualifications as part of your apprenticeship.

Wokingham is an equal opportunities employer.

If your application is shortlisted, you will be required to provide proof of your right to work in the UK. All offers are conditional and subject to the satisfactory completion of pre‑employment checks.

Please apply online via the link provided.