Customer Experience Lead – IT, Telco, UCaaS, CC - remote; 2d​/LDN Car - S

Customer Experience Lead – IT, Telco, UCaaS, CC – Mainly remote (2d/month LDN)

This is a fantastic permanent Customer Experience Lead opportunity with a leading London-based tech organisation. The role is mainly remote, requiring around 2 days per month in central London.

Key responsibilities:

• Analyse customer touchpoints and journeys; design and map the end‑to‑end post‑sales journey.
• Report on journey metrics and continuously improve the end‑customer experience.
• Collaborate closely with Sales and Operations, shaping pre‑sales processes and best practices.
• Communicate findings and progress through effective presentations and collaboration.

Key

Skills:

• Proven commercial track record as Customer Experience Lead on Telco / Communications solutions.
• Experience with UC, UCaaS, Contact Centre or similar.
• Post‑sales end‑to‑end Customer Journey design & mapping.
• Metrics and reporting.
• Excellent communication and presentation skills.

Desirable

Skills:

• ITIL.
• Agile.

Compensation & Benefits:
Car allowance (£500), training and career development, great holiday entitlement, medical (including family), life assurance, gym, breakdown, 3rd party discounts etc.

Please read before applying:
Ensure your location is clear on your CV/application. The role requires 2 days per month on site in London, sometimes at short notice – applications without a location may be rejected. Please do not call the switchboard to discuss applications; a consultant will contact you if your application is suitable.