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Customer Experience Lead – IT, Telco, UCaaS, CC - remote; 2d​/LDN Car - S

Remote / Online - Candidates ideally in
Leeds, West Yorkshire, ME17, England, UK
Listing for: Jobster
Remote/Work from Home position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Consultant, IT Project Manager
Salary/Wage Range or Industry Benchmark: 75000 GBP Yearly GBP 75000.00 YEAR
Job Description & How to Apply Below
Position: Customer Experience Lead – IT, Telco, UCaaS, CC - Mainly remote (2d/month LDN) - £75k + Car - S[...]

Customer Experience Lead – IT, Telco, UCaaS, CC – Mainly remote (2 days/month in London) – £75k + Car Allowance

This is a permanent Customer Experience Lead opportunity with a leading London‑based tech organisation.

The role is mainly remote with around 2 days per month in central London, working from home the rest of the time.

Responsibilities
  • Lead the design and mapping of the post‑sales customer journey for Telco and IT solutions.
  • Analyse customer touchpoints and journeys to continuously improve end‑customer experience.
  • Collaborate with Sales and Operations, focusing predominantly on the post‑sales journey while shaping pre‑sales customer processes and best practices.
  • Deliver clear, concise communication and presentation to internal stakeholders.
Qualifications
  • Proven commercial track record as Customer Experience Lead on Telco / Communications solutions.
  • Experience with in Communications, ideally Cloud, UC, UCaaS, Contact Centre.
  • Strong knowledge of metrics, reporting and journey design & mapping.
  • Excellent communication, collaboration and presentation skills.
Desirable Skills
  • ITIL
  • Agile
Benefits

Car allowance (£500), training and career development, generous holiday package, medical (including family), life assurance, gym, breakdown cover, 3rd party discounts.

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