Customer Experience Lead – IT, Telco, UCaaS, CC - remote; 2d​/LDN Car - S

Customer Experience Lead – IT, Telco, UCaaS, CC – Mainly remote (2 days/month in London) – £75k + Car Allowance

This is a permanent Customer Experience Lead opportunity with a leading London‑based tech organisation.

The role is mainly remote with around 2 days per month in central London, working from home the rest of the time.

• Lead the design and mapping of the post‑sales customer journey for Telco and IT solutions.
• Analyse customer touchpoints and journeys to continuously improve end‑customer experience.
• Collaborate with Sales and Operations, focusing predominantly on the post‑sales journey while shaping pre‑sales customer processes and best practices.
• Deliver clear, concise communication and presentation to internal stakeholders.

• Proven commercial track record as Customer Experience Lead on Telco / Communications solutions.
• Experience with in Communications, ideally Cloud, UC, UCaaS, Contact Centre.
• Strong knowledge of metrics, reporting and journey design & mapping.
• Excellent communication, collaboration and presentation skills.

• ITIL
• Agile

Car allowance (£500), training and career development, generous holiday package, medical (including family), life assurance, gym, breakdown cover, 3rd party discounts.