Onsite Audio Visual Support Technician

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AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award‑winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

The Onsite AV Technician provides support and management of fully integrated conference rooms, boardrooms and large complex environments such as auditoriums. The Technician interfaces daily with the customer and acts as an extension of their team. Their responsibilities generally include the operation and functional testing of all AV and integrated conference room components/equipment, including live event hardware. The Technician works in cooperation with the customer’s management team to support equipment and the user community.

This position is a key part of the overall relationship between AVI‑SPL and the customer, ensuring the client’s needs are prioritised and met. Excellent communication skills and a good understanding of AV systems and technology are required.

• Maintain all regional ticket queues for the respective region.
• Log incidents and assign resources where required.
• Takes ownership of local break‑fix issues, reporting to relevant AV helpdesk where applicable.
• Ensures all AV/VC spaces are presentable for use.
• Provide remote support for other locations in their region.
• Perform other AV/VC related tasks as directed by customer or AVI‑SPL’s Service Management team.
• Works with customer delivery leads and AVI‑SPL helpdesk to update relevant CRM platform tickets.
• Work closely with bank, AVI‑SPL helpdesk and field service technicians where required.
• Ensure all equipment on‑site is maintained and kept in working order, with all faults reported via daily onsite procedures.
• Liaise with remote offices in respect to room checks and incident support.
• Carry out in‑room troubleshooting of AV equipment and rooms within time constraints.
• Maintain total confidentiality relating to information received for presentations and broadcasts.
• Provide reporting via client CRM systems to AVI‑SPL Service Management for analytics, feeding into regular client service reviews.

• Tier 2/3 AV troubleshooting of AV space.
• Experience supporting end‑users in Cisco Webex/Zoom.
• Exceptional customer service mentality and attitude, taking pride in offering a ‘best in class’ service while working with all levels of seniority.
• Able to perform routine testing and general operation for video conferencing systems, projectors, microphones, speakers, amplifiers, audio desk and general auditorium hardware.
• Technical aptitude with the ability to learn and teach new technologies.
• Ability to train highly technical participants while balancing the needs of less technical attendees.
• Organised and flexible with the ability to approach different types of tasks during the working day.
• Ability to prioritise and work under pressure.
• Strong verbal and written communication skills.
• Willing to undertake training and examinations to improve technical knowledge.

• Experience supporting Cisco and Logitech VC endpoints.
• Available and flexible to work overtime if required.
• Attention to detail ensuring thorough work.

• Medical benefits.
• 25 days paid holidays.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.

This work environment is representative of those experienced while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and may occasionally require driving to client sites.