IT Specialist

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IT Specialist role at Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Set in a restored 18th‑century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop‑ups and event spaces with sustainable innovations throughout.

Are you passionate about harnessing technology and data to transform the way organisations operate? We are looking for a Technology Innovation and Data Technician to join our team and play a pivotal role in driving digital innovation. This position is ideal for someone who thrives on problem solving, enjoys working with emerging technologies, and wants to make a tangible impact on business performance.

• Maintain professional and collaborative relationships with all departments and the Home Office.
• Deliver exceptional technical support to hotel guests and administrative users in line with Service Level Agreements.
• Ensure critical systems—including Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sale—are operational 24/7.
• Provide systems administration support, including user account management, configuration, troubleshooting, and documentation.
• Assist with server infrastructure management, performance monitoring, OS upgrades, and issue resolution.
• Support additional property systems such as back office, sales & catering, and HR applications.
• Diagnose and resolve service outages, manage virus protection, and maintain system security.
• Promote and uphold Four Seasons core technology standards across all systems.
• Coordinate technology‑related projects, new acquisitions, and corporate‑driven implementations.
• Maintain and support desktop operating systems and applications, including patch management.
• Provide direct technical support for guests, function rooms, and conference services.
• Administer communication tools such as Lotus Notes, VPN connections, and other platforms.
• Assist with system backup and recovery processes to ensure data integrity.
• Manage relationships with third‑party vendors and ensure timely resolution of technical issues.
• Participate in 24/7 support coverage for mission‑critical systems.

• Strong technical knowledge of IT systems, networking, and server infrastructure.
• Proficiency in troubleshooting hardware, software, and connectivity issues.
• Experience with property management systems, POS systems, and hospitality technology platforms.
• Familiarity with desktop operating systems, patch management, and security protocols.
• Excellent interpersonal and communication skills to engage with guests and staff at all levels.
• Ability to work under pressure, prioritise tasks, and deliver high‑quality service.
• A proactive approach to problem‑solving and continuous improvement.
• Flexibility to provide 24/7 support for critical systems when required.
• Previous experience in hospitality IT or a similar technical support role is highly desirable.

• Excellent Training & Career development opportunities.
• Hotel Service Charge.
• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
• Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
• Shuttle bus service from the hotel between Fleet & Church Crookham.
• Holiday entitlement increases with years of service up to 33 days off.
• Bupa dental plan available after 6 months of service.
• Opportunities to build a successful career with global potential!!
• Free uniform dry cleaning available.
• Annual themed employee party and many social, charitable & sporting events throughout the year.
• Access to Wagestream - salary advance benefit.
• Employee recognition programmes.

Not Applicable

Full‑time

Information Technology

Travel Arrangements and Hospitality

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