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Software Support Engineer
Remote / Online - Candidates ideally in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-01-06
Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for:
Bright Purple
Full Time, Remote/Work from Home
position Listed on 2026-01-06
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Up To £37,000
Are you ready to use your technical expertise to help transform services that directly improve lives across the UK?
Our client provides emergency accommodation and support services to the UK's most vulnerable people – victims of domestic abuse, those fleeing war, chaos and corruption, and individuals seeking asylum. Their mission is to deliver safe environments and innovative solutions that protect and empower those most in need.
They are now seeking a Software Support Engineer to involved in the day to day strategic support of in-house systems, software and databases to support the overall strategic business outcomes.
What’s on Offer
Fully remote working in the UK
Salary of £27,000 to £37,000
The chance to contribute to an organisation making a meaningful social impact.
Working within a supportive and mission-driven environment.
Opportunities for professional development and career progression.
Key Responsibilities
Understanding of in-house software to provide a high level of support to users
Work alongside the development team to identify regular support items
Work alongside the Quality Assurance team to identify bugs and consolidate user feedback
In house software and product support
Setup of new users and Azure 365 contacts
Day to day management of the internal helpdesk to communicate with users for incidents, problems and change requests
Work within ITIL based SLA (service level agreement) delivery
Data and software testing for key projects
About You
.
Experience in software or IT support roles
Working knowledge of the ITIL framework
Strong communication and people-focused support skills
Ability to collaborate effectively across teams
Proactive approach to problem-solving and self-development
Due to close links to the UK Home Office our client will require all successful candidates to go through SC Clearance. Candidates must be UK citizens, have Settled Status or ILR.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry
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