IT Support Engineer

Location: Didsbury

IT Support Engineer (Hybrid / Remote working Considered)

My client is expanding and is seeking a proactive, technically strong IT Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly.

You’ll act as a key escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You’ll work extensively with their RMM platform and cybersecurity tooling—including Sentinel One, Huntress and backup solutions-so a strong focus on security and reliability is essential.

This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery.

What You’ll Be Doing

Providing remote and on-site support across multiple client environments

Acting as an escalation point for 1st line engineers and seeing issues through to full resolution

Monitoring, managing and remediating systems using RMM tools

Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices

Supporting endpoint security, EDR platforms (Sentinel One, Huntress) and backup solutions

Assisting with deployments, migrations and infrastructure upgrades

Escalating complex issues to senior engineers or vendors where appropriate

Maintaining accurate technical documentation and communicating clearly with clients

Contributing to process improvements and best-practice initiatives

What You’ll Bring

Essential:

2+ years’ experience in an MSP or multi-client IT support environment

Strong knowledge of Microsoft 365, Intune and Azure AD

Solid understanding of Windows Server, Active Directory and Group Policy

Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP)

Strong troubleshooting ability with a “see it through” mindset

Excellent communication and customer-service skills

Full UK driving licence and willingness to travel

Desirable:

Experience with RMM and PSA tools

Hands-on experience with Sentinel One, Huntress or similar EDR/security platforms

Experience supporting image-based, file-level and/or cloud backups

Understanding of Cyber Essentials and security best practice

Certifications such as CompTIA Network+, Microsoft 365 Fundamentals or similar

Who You Are

You’ll be a great fit if you’re client-focused, pragmatic and genuinely passionate about technology. My client values integrity, reliability and innovation. The team is collaborative and supportive, and they’re looking for someone who remains calm under pressure, has a methodical approach to problem-solving, and brings a good sense of humour to the job.

Benefits:

Remote Working

Bonus

24 days holiday + Bank Holidays + Christmas Shut Down

Interested? Click Apply Now!

IT Support Engineer