ISM Technician

Role: ISM Technician

Location:

London

Work Mode:
Hybrid

• Hardware Inventory Management ensuring stock levels are constantly monitored.
• Hardware request and receipt through our internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Housekeeping on IT rooms.
• Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
• Supports hardware decommissioning events.
• Supports Business moves / changes – ensure involvement in early stages of planning.
• Managing escalations through to conclusion.
• Manage client expectations.
• Setup and installation of Temporary training rooms / Office wide events - Expo's.
• Comms room patching.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• Image/re-image computers, configure IP phones and mobile phones.
• Supports work from home hardware requests.
• Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s

• Excellent communication, interpersonal and customer care skills.
• Ability to work well under pressure and to tight timescales.
• Strong organizational and problem-solving skills.
• Knowledge of Windows operating system, applications, and computer hardware.
• Interacting with other support groups across multiple platforms.
• Experience using a help desk call management system.
• Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
• Experience in working with Banking and Financial organization is a plus.