IT & Systems Administrator

Job Details

Reporting To: IT & Systems Manager

Location:

Hybrid, Goring by Sea

Contract Type:
Permanent

Hours per week: 40

Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!

Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) lding Bird & Blend from scratch while staying true to its ethos & values has been Krisi & Mike’s passion for over 10 years.

From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.

Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical.

You can read heaps more information about us and our mission here:

What would our IT & Systems Administrator role look like? We're not gonna lie, we're growing rapidly and we need a tech-savvy individual, who is excited by solving problems & happy to get stuck in. If you thrive in a fast-paced environment and are passionate about optimising IT operations, we want to hear from you!

Our IT & Systems Administrator will assist our team with the technology that allows the business to function effectively. They will be responsible for administering business systems and data.

This is a new role within the business so there is bags of room for growth within this position. You will work closely with the IT & Systems Manager, but will be working with all teams within Operations and Online. This is a full time role based at our Worthing hub (aka The Nest!) but there is potential for some remote working.

In terms of tech stack, we currently use a variety of systems including Shopify, many apps that power front end functionality such as subscriptions, reporting & bundling, plus stock management and systems such as Peoplevox and Katana (including APIs which connect these). We also have retail-based point of sale systems (Shopify POS) and will be rolling out Demand Planning, ERP other systems and app-based projects over the coming years.

We use various systems for our business administration such as Google Workspace and various IT equipment & systems across the business also.

• Support the general operational performance of our IT systems and processes, ensuring seamless service levels for our stores, website & warehouse teams. Not just maintaining but also assisting the IT & Systems Manager in furthering these processes.
• Act as a point of contact for team members with any issues across any of our systems and problem solve, either independently or in collaboration with agencies, contractors and software support teams (external) to resolve.
• Play a key role in maintaining our databases to ensure data integrity and effective feeds into all systems.
• From SKU creation through to live product implementation wrap your arms around our data, ensuring it is in line with official product specification, centralised and maintained as such.
• Work closely with the D2C digital team and the B2B team to provide support.
• Strive to continually improve IT service and performance.

• Experience with desktop systems and applications.
• Proven experience in a similar role or training in a similar subject.
• Experience in a similar industry (Retail, FMCG) is desirable but not essential.
• Foundation knowledge of IT concepts - including networks, cloud and hosting technologies, end-user-devices, operating systems, and applications.
• A willingness to learn and adapt to overcome challenges faced on a daily basis.

• Interested in, and a good level of knowledge & comfort with IT.
• A fast learner and is able to self develop.
• Enjoys problem solving.
• Able to work both independently and with team members at all levels.
• Able to…