IT Manager

SHM: IT Manager
SHM is a small, but highly successful consulting firm based in London. For the last 25 years, we’ve been working with our clients to help them solve complex, human-centred problems. The work we do always connects to people, and it deals often with human motivations and interpersonal relationships. We strongly believe in the uniqueness of what we do – and our clients, which over the years have comprised many of the biggest organisations of the world, tell us time and time again that they bring us their most challenging problems because they believe that only we can solve them.

Our clients are now turning to us more than ever to help them overcome some of the most fundamental challenges they have ever faced, and to unlock the new opportunities that come from a period of great disruption.

In practice, our work covers four main areas: 1.
Customer and consumer behaviours
:
Developing insights and understanding so that we can influence customer and consumer behaviours; 2.
Corporate strategy & change
:
Using insights into motivations and behaviours to change corporate cultures and set new strategies; 3.
Organisational relationship development
:
Working with companies that are in big operational or outsourcing relationships to ensure those relationships stay healthy; 4.
Business-to-business communications
:
Creating clear and compelling stories aimed at repositioning flagship products, services or initiatives.

While the work of the team is very broad, spanning many industries, geographies, and sectors, it also has a clear niche: we focus on the motivations behind behaviours and interpersonal dynamics, and on applying insights from academia to the corporate world. Though we may defy easy categorisation, there’s no denying the success we bring our clients and the quality of our team.

And there’s also no denying the challenge and enjoyment we gain from our work.

This role will focus on supporting a small yet busy, fast-paced, high output team who are based in London and all over the world. The IT Manager will provide a first‑class IT service and support the smooth running of the office and the home offices of our senior team.

You will work alongside the Head of IT to help the team and be the first point of contact for all IT queries. You will troubleshoot and successfully solve ad‑hoc IT queries, always ensuring our people feel supported. You will manage the maintenance and set‑up of all the IT equipment including laptops, printers, security systems and phones. You will be confident in supplying equipment that is effective, well maintained and always with the end‑user in mind.

The role requires strong, technical IT skills including Microsoft Windows Server, Client Technologies, Apple iOS and web hosting. You will need to have skills in monitoring and tuning system performance and security.

You will need to have a thirst for keeping up to date with new technologies, particularly AI and support the Head of IT in creating content for IT guides, policy and training. Skills in implementing and embedding effective AI systems are essential for this role. The IT Manager will also play a role in digitising logs and formalising IT processes.

A strong understanding of GDPR and safe data management are essential for this role. You will ensure all employees are suitably trained and that there are as many measures in place as possible to prevent a breach to ensure we are as data compliant as possible. You will be first point of contact if a breach is suspected and work with the Data Owner/Head of IT.

You will be an expert in the most up to date IT security systems and work with the Head of IT to ensure our systems are working effectively and that our people are trained and coached on working with the upmost focus on IT security.

You will have a proven track record of working with highly confidential information and ensure it is managed safely, with care and that processes are finessed and documented. This will involve maintaining our compliance log and communicating deadlines and requirements…