Service Designer

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As a Service Designer, you will drive the design of complex, user‑centred services for our public sector client. You will also have the opportunity to work for other clients in government and the private sector. You will help set the vision for service design, ensuring that iterative processes lead to successful outcomes. You will champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co‑design and shared ownership of the design process.

These are important and challenging roles within the Experience Design Team. You will not only shape meaningful services that impact millions, but also grow as a practitioner – deepening your expertise through diverse and stretching challenges, new and varied opportunities, and access to a vibrant community of experienced professionals.

People will work from a mix of company offices, client sites, and home. You will not be able to work at home 100% of the time and will be expected to work from a Capgemini office a minimum of two days a week, and be willing to travel as required.

To be considered candidates must be based in the UK and have existing permission to work in the UK. Sponsorship will not be provided. If you are successfully offered this position, you will go through a series of pre‑employment checks, including identity, nationality (single or dual) or immigration status, employment history going back three continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

The services we co‑create are often transformational – the solution may not be obvious and the landscape is complex, so we are looking for individuals who can make sense where there is very little framework or direction. You will support design decisions, communicate strategies, and coach others. Your role involves improving inclusive, accessible, and sustainable design practices, aligning user needs with organisational goals.

You’ll be planning and running design sessions. You will also embed hypothesis‑driven and iterative design practices, and help teams adapt to changes.

• Proven ability to lead complex, user‑centred design projects from initial concept to final implementation.
• Experience in designing government or public services.
• Strong knowledge of the  service standard.
• Strong skills in mentoring and coaching teams in iterative design practices.
• Expertise in integrating data‑driven insights into service design.
• Experience in creating accessible and inclusive services.
• Ability to build and maintain strong, strategic relationships with key stakeholders.
• Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organisation.

• Ability to define and lead the strategic direction of service design within the business area.
• Expertise in, or the ability to lead user research projects and activities.
• Experience of leading design sessions and integrating diverse perspectives.
• Understand the strategic context of your work and how it aligns with broader project goals.
• Experience of working in other sectors.
• Consultancy experience and demonstrable experience of opening‑up new account spaces.
• Multi‑disciplinary design skill set.
• SC clearance.

• Degree in Service Design, Interaction Design, User Experience Design, or a related field or equivalent experience.
• Relevant professional certifications or equivalent experience.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last five years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK…