IT Technical Support Engineer

IT Technical Support Engineer

Job Type: Full-time, Permanent

Location:

Hybrid - remote working, client sites across Lancashire & Manchester, and office visits to Simonstone (Ribble Valley)

Howard James Recruitment is proud to be partnering with a growing IT services provider to recruit an IT Technical Sales Support Engineer. This is an exciting opportunity for a technically strong, customer-focused individual who enjoys a varied role combining IT support, project delivery and pre‑sales activity.

This is a client-facing position where you will split your time between:

• Delivering high-quality technical support and project work for existing clients
• Supporting business development by attending meetings with prospective clients and providing technical expertise during the sales process

You will play a key part in helping win new business by understanding client challenges, demonstrating solutions, and explaining how IT services can meet their needs.

• Deliver technical solutions across client and internal IT projects
• Provide remote support via phone, email and remote tools
• Attend client sites for installations, configurations and troubleshooting
• Specify, recommend and implement IT hardware and software solutions
• Manage and resolve service desk tickets in line with SLAs
• Support colleagues with technical escalations and knowledge sharing
• Create and maintain technical documentation and standard configurations
• Build and maintain strong client relationships
• Liaise with third-party suppliers and vendors
• Attend pre‑sales meetings to assess requirements, demonstrate solutions and support proposals

Essential:

• Strong hands‑on experience with the Microsoft stack:
  • Windows 10/11
  • Windows Server
  • Microsoft 365
  • Microsoft Azure
• Good working knowledge of networking (LAN/WAN, DHCP, firewalls)
• Experience in an MSP or similar IT support environment (minimum 1 year)
• Confident communicator able to explain technical concepts to non-technical users
• Experience working with helpdesk / PSA / RMM systems

Desirable:

• Client-facing or pre‑sales technical experience
• Experience presenting or discussing solutions with customers

• Highly organised with excellent time management
• Strong problem‑solving and analytical skills
• Professional, reliable and client-focused
• Comfortable juggling multiple priorities
• Confident, approachable and personable

Hours:

37.5 hours per week, Monday‑Friday (8.30am‑5.00pm)

Hybrid working with regular client site visits

Occasional paid overtime / out‑of‑hours work for projects

Full UK driving licence and own vehicle required (business mileage reimbursed)

• 20 days holiday plus bank holidays
• Company pension
• Employee discounts
• On‑site parking
• Referral programme
• Work‑from‑home flexibility
• Ongoing training and development opportunities