Bilingual Implementation Specialist​/Spécialiste bilingue en mise en œuvre

Job Description

Start date:

December 15th, 2025

Bilingual Technical Support Representative (Part-time / Weekends)

Deliver high-impact bilingual IT support in a part-time contract position, where your problem-solving skills make a real difference. Resolve technical issues via phone, chat, and email, support users across Canada, and gain hands‑on experience with tools like Active Directory—all within a flexible hybrid setup based in Montreal.

• Hourly salary of $18
• Part-time contract role with remote work on weekends
• Initial training:
  Tuesday to Friday, 8:00 AM – 4:30 PM, on‑site
• Ongoing shift:
  Saturday to Sunday, 7:00 AM – 3:30 PM, remote
• On-site training location:
  Boulevard Crémazie Ouest, Montréal, QC H2P 1B9.

• Serve as the single point of contact (SPOC) for technical support incidents and service requests.
• Troubleshoot and resolve issues submitted via multiple channels, ensuring accurate documentation and ticket handling.
• Follow defined escalation, classification, and resolution procedures in accordance with SLAs.
• Communicate effectively with resolver groups and update customers on ticket status.
• Utilize service desk support tools and adhere to business continuity and security policies.
• Identify recurring issues and contribute to the development of the knowledge base.
• Maintain high standards of customer service and issue ownership from first contact to closure.
• Assist users with mobile device support, network connectivity, and basic Active Directory tasks.
• Ensure process compliance and participate in incident and knowledge management workflows.

• High school diploma or equivalent.
• Completion of a two‑year technical program or possession of IT certifications is an asset.
• Proficiency in Microsoft Office applications.
• Previous experience in a service desk or customer service environment is preferred.
• Experience with mobile device support, connectivity issues, and basic Active Directory administration is a plus.
• Ability to multitask and resolve problems efficiently.
• Self‑motivated with the ability to work both independently and within a team.
• Excellent interpersonal and customer service skills.
• Willingness to work weekends and attend weekday training on‑site.
• Bilingual in English and French to support a national user base in both official languages.

Recruit Action (agency permit: AP‑) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.