Lead Success Architect; Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Success Architect. In this role, you will lead strategic client value realization for top enterprise customers across North America and globally. Acting as the senior-most post-sales advisor, you will collaborate closely with C-level stakeholders to design and implement solutions that drive retention and growth.

Your efforts will ensure scalability and adherence to best practices, helping to optimize efficiency and reliability in customer engagements. This role is crucial for empowering businesses to maximize their technological investments, effectively aligning technology with their business objectives for sustained success.

• Help drive Gross Revenue Retention (GRR) and Net Retention Revenue (NRR) for enterprise accounts.
• Lead technical discovery and solution scoping with IT stakeholders.
• Drive technical evaluations and collaborate on feature gaps.
• Partner with Client Success and Sales teams for product adoption.
• Provide expert recommendations on technical architecture and solution design.
• Act as a trusted technical expert within the Customer Success organization.
• Simplify complex technical concepts for diverse audiences.
• Identify capability gaps and recommend product enhancements.
• Collaborate with internal and external partners to drive customer success.
• Uncover new use cases and influence product development.

• 10+ years in enterprise account management or SaaS customer success.
• Familiarity with APIs and integrations, and data architecture.
• Understanding of the IT sales process and driving technical close plans.
• Experience with data analysis and turning complex data into actionable insights.
• Deep understanding of consumer and media intelligence.
• Experience working with C-level stakeholders.
• Strong communication, commercial judgment, and problem-solving skills.
• Exceptional organizational and multitasking abilities.
• Comfortable navigating matrixed global organizations.

• Flexible paid time off for enhanced work-life balance.
• Comprehensive medical, dental, and vision options.
• 401(k) matching, life insurance, and parental leave plans.
• Complimentary Calm App subscription for mental wellness.
• Energetic work environment supporting hybrid work styles.
• Opportunities for ongoing professional development.
• Competitive base salary with quarterly bonuses.
• Total compensation range between $216,000 - $276,000 per year.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1