Remote Support Engineer

Networking & Infrastructure
Proficient in core networking concepts including TCP/IP, Routing, and Switching.
Implement and manage robust firewall solutions and maintain comprehensive network security strategies.
Troubleshoot connectivity issues across LAN, WAN, and DNS infrastructure, ensuring optimal performance and uptime.
Operating Systems Management
Manage and support a wide range of operating systems, including:
Windows:  Legacy (2000, XP, Vista) to modern releases (7, 8, 10, 11).
Windows Server:  2012, 2016, 2019, 2022, 2024.
macOS:  Versions 10.5 through the latest releases.
iOS devices:  Support and configuration.
Hardware & Software Expertise
Advanced troubleshooting of Apple products and related hardware.
Manage network services and infrastructure.
Proficient with Microsoft Office Suite (2007, 2010, 2013, Cloud), SAP Billing, Tally, HTML, Adobe Photoshop, and Corel Draw.
Support & Troubleshooting
Provide proactive support for server, desktop, and network environments.
Analyze and resolve technical issues related to software, hardware, and network operations.
Documentation & Collaboration
Maintain accurate system and network documentation.
Collaborate with cross-functional teams to ensure seamless IT operations.