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Job Description & How to Apply Below
Date:
Dec 9, 2025
Location:
IN, Bangalore, Virtual, India, APAC
Start your journey with BCD:
Grow, connect, collaborate and celebrate with our global team
IT Process Manager – Focus: IT Continuity Management (Remote)
Full time, Bangalore, India
Ready to make a difference in IT Continuity
If you're ready to step in, connect teams, and guide them through our IT Continuity process, we want you on our team!
As an IT Process Manager – Focus: IT Continuity Management, you will
Manage our Global IT Continuity Management Process
Further develop our IT Continuity Management Process (Process Design)
Make sure the Continuity Management Process is running efficiently
Own and maintain the Continuity Management documentation
Act as the Continuity Management Product Owner in our IT Continuity Management Suite and coordinate the agile development activities
Engage with other ICT teams to continuously improve our Continuity Management Procedures
Develop and report on KPI, SLA, and OLA
Monitor and manage process compliance
Be a reliable partner in extraordinary situations such as Major Incidents
Support the IT Service Management organization in fulfilling their overall business goals
Communicate and cooperate with other departments
About You
Bachelor's degree in business informatics or equivalent combined education and experience
Extensive professional IT experience
Prior professional experience in IT Continuity Management
Strong English skills (oral and written)
Strong IT Service Management background
Experience managing an IT Continuity Management Process
Experience in creating process documentation
ITIL Foundation certification (v3 or newer)
Willingness to travel occasionally
Ability to occasionally take part in an after-hours on-call rotation
About Us
We're a market leader in travel management:
We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves.
Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You'll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Ready to join the journey Apply now !
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [HIDDEN TEXT].
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