Desktop Technician: VDI & Remote Support Specialist

SA Technologies is one of the leading premier IT Consulting Companies in Santa Clara. SAT is an Oracle Gold Partner & Microsoft Partner. We have built highly scalable, world-class consulting processes that offer tremendous business advantages to our clients in the form of huge cost-benefits, definitive results and consistent project deliveries.

Summary:

The ideal candidate will be experienced Active Directory, troubleshooting, VDI, Windows7

· Desktop Technician to be responsible for the remote installation, configuration, and administration of Windows desktops. Handle all support requests via phone and remote desktop access.

Location:

San Ramon CA

Duration: 12+Months

Job Responsibilities:

· Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.

· Set up new users, including desktop configuration, email accounts, ldap accounts, VPN accounts.

· Support employees, both local and remote, with desktop issues, account issues, and access to various internal services.

· Troubleshoot software issues on employee’s desktops/laptops.

· Some off hour’s support may apply.

Qualifications:

· Associate's degree in a technical field such as computer science, computer engineering or related field required.

· 5-7 years’ experience required.

· Knowledge of Windows OS.

· Experience with desktop installation and configuration.

· Experience troubleshooting desktop issues as well as mobile devices.

· Heavy customer interaction to understand user application requirements as the user is transitioned from traditional desktop or laptop to a Virtual Desktop Environment.

Thank you,

SAT Delivery Team

· 5-7 years’ experience required.

· Knowledge of Windows OS.

· Experience with desktop installation and configuration.

· Experience troubleshooting desktop issues as well as mobile devices.

All your information will be kept confidential according to EEO guidelines.

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