Incident Response Engineer; Fully Remote

• As a Staff Incident Response Engineer on the Cyber Investigation, Response & Automation Team, you will monitor tools and systems defending Service Now's production and regulated environment.
• You will lead response to incidents affecting customers, track them to closure, and produce post-incident reports, forensic reports, and remediation plans.
• You will build and maintain incident response playbooks, handbooks, and cybersecurity standards.

Qualifications:

• 7 to 10+ years of related experience, or an equivalent mix of education and experience.
• Deep understanding of Security Operations Center and incident response protocols and procedures.
• Extensive experience in incident response, digital forensics, threat hunting, and threat intelligence.

Compensation:

• Base pay range of $109,400 - $191,500 plus equity, variable/incentive compensation, and benefits.
• Benefits include health plans, flexible spending accounts, ESPP, matching donations, and a flexible time away plan.
• Flexible, remote, or required in office are categories assigned based on nature of work and location.
• Eligibility for a work persona may be confirmed by distance to the closest office.

Service Now is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow. It serves 85% of the Fortune 500, fostering an AI-native culture where technology and talent are unstoppable together.