PremierOne Remote System Admin

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Command Center Software Services Organization is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. CCSS supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. CCSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.

Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector.

The Premier One (P1) Remote System Admin will be responsible for traveling to customer sites as needed and/or connecting remotely to perform System Administration and application tasks. Responsibilities of the Remote System Administrator include but are not limited to:
Provides tailored technical customer operations support

Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance

Executes customer operations policies and procedures

Builds and maintains positive, effective, and mutually beneficial-working alliances with customers

Initiates problem solving action and follows through to resolution

Performs root-case analysis for problems to formulate and recommend improved alternative operations

Identifies and suggests possible system and/or process improvements when applicable

Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement Run diagnostics using approved MSI tools

Provide system performance reporting using approved MSI tools when requested

Assist with contractually covered database system back-ups Understand system dependencies and related connections

Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures.

Qualifications:

Minimum of an High School Diploma required, degree preferred3+ years of IT or public safety experience3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)3+ years of Public Safety Applications experience involving Records Management Systems, Computer Aided Dispatch, and Mobile CAD/RMS. Premier One experience preferred

Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

Experience creating positive working relationships with customers and application end users

Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask

Excellent verbal and written communication skills

Comfortable working both alone and in a team environment

Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)

Experience with Public Safety Applications including CAD, Mobile and RMSExperience with Virtualization software

Experienced with Network Load Balancing (NLB) and Clustering

Ex…