Remote IT Service Desk Lead | ITIL & SLA Champion
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, IT Project Manager
Job Description & How to Apply Below
Talantir is seeking a Service Desk Manager to lead a team of Analysts and IT support staff across locations, driving ITIL-aligned service delivery, incident management, and continuous improvement. You will mentor, coordinate with IT leadership, and ensure high-quality user experiences.
The role is remote with preference for Chicagoland candidates and requires night/weekend coverage across US time zones. You will oversee SLAs, KPIs, ticketing, and knowledge management while guiding junior staff.
Step into the Remote IT Service Desk Lead | ITIL & SLA Champion role at Green Thumb Industries in Chicago, IL, United States and grow with us.
Our group is growing, and we are hiring a Remote IT Service Desk Lead | ITIL & SLA Champion in Chicago, IL, United States.
This Full Time opportunity is for the Remote IT Service Desk Lead | ITIL & SLA Champion role at Green Thumb Industries.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).