Remote Software Support Analyst – Public Safety
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Mark
43 is seeking a Software Support Analyst to be on the front lines of customer support for public safety software. You’ll handle requests via email, phone, and chat, maintain SLA timelines, troubleshoot issues, and contribute to knowledge base updates.
We value humble, curious problem-solvers with strong written/oral communication. Remote role covering Eastern time business hours; eligible states listed for employment include New Mexico. Prior experience with Zendesk/JIRA is a plus.
Step into the Remote Software Support Analyst – Public Safety role at Mark
43 in Santa Fe, NM, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in Santa Fe, NM, United States.
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